EMEmma Maas
@emmamaas
Motivated professional with diverse experience in customer service and administration.
United StatesWhat I'm looking for
I am a motivated and dependable professional with a diverse background in customer service, office administration, and childcare. My experience ranges from providing exceptional front-line customer service to managing administrative tasks in various settings. I pride myself on my strong organizational and communication skills, which I believe are essential for contributing effectively to any team.
Throughout my career, I have demonstrated my ability to multitask and adapt to different environments. Whether working as a front desk receptionist or providing childcare, I have consistently maintained a focus on delivering high-quality service and ensuring a positive experience for clients and families alike. I am eager to bring my skills and dedication to a dynamic team in a new role.
Experience
Work history, roles, and key accomplishments
Nanny
Private Family
Apr 2023 - Present (2 years 5 months)
Provided full-time childcare, ensuring the safety, well-being, and development of children. Planned and supervised daily activities, including educational exercises, outdoor play, and meal preparation.
Babysitting
Multiple Families
Jan 2018 - Present (7 years 8 months)
Provided child care services for multiple families, demonstrating reliability, trustworthiness, and flexibility. Ensured the safety and well-being of children, assisting with homework, meals, and activities.
Front Desk Receptionist & Call Center
Massage Envy – Citrus Park
Jun 2022 - Feb 2023 (8 months)
Provided front desk support, greeting clients, scheduling appointments, and handling customer inquiries. Managed phone lines, booking appointments, and ensuring clients had a positive experience.
Front Desk Receptionist & Call Center
Salon Norrell Aveda
Jan 2022 - Jun 2022 (5 months)
Answered phones, scheduled appointments, and provided exceptional customer service to clients. Managed administrative duties such as data entry, client intake, and maintaining client records.
Cashier & Line Employee
Panera Bread – Carrollwood
Jan 2021 - Jan 2022 (1 year)
Delivered excellent customer service, processed transactions, and maintained a clean and welcoming environment. Worked in multiple positions, including cashiering and preparing food on the line.
Cashier & Front of House
PDQ – Carrollwood
Aug 2020 - Jan 2021 (5 months)
Managed front-of-house operations, greeting customers and handling orders in a fast-paced environment. Operated the cash register, processed payments, and balanced the cash drawer.
Accounting Office Assistant
Family Business (Grandfather’s Office)
May 2020 - Aug 2020 (3 months)
Assisted with front desk operations, filing, and organizing client information. Performed basic bookkeeping tasks, helping to maintain accurate financial records.
Education
Degrees, certifications, and relevant coursework
Hillsborough Community College
Degree, General Studies
Currently enrolled at Hillsborough Community College, actively pursuing a degree. The anticipated graduation date is yet to be determined as studies are ongoing.
SLAM Tampa High School
High School Diploma, General Studies
Grade: GPA above 4.0
Activities and societies: Member of National Honor Society (NHS) for two years. Served in student government for 4 years, organizing school events and leading initiatives.
Actively participated in the National Honor Society for two years, demonstrating academic excellence and community involvement. Served in student government for four years, where responsibilities included organizing school events and leading various initiatives. Maintained a strong academic record with a GPA above 4.0 throughout high school.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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