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Faisal Abdullah

@faisalabdullah

Remote customer support specialist with 3+ years helping customers via WhatsApp and phone, delivering 95%+ satisfaction.

Indonesia
Message

What I'm looking for

I’m looking for a full-time remote role where I can support customers via WhatsApp/phone, handle inquiries and complaints accurately in Google Sheets/CRM basics, educate users clearly, and maintain 95%+ satisfaction.

I’m a Remote Customer Support Specialist with 3+ years of experience in customer consultation and education in Indonesia. I’m skilled at handling 30+ customer inquiries daily through WhatsApp and phone, explaining product details and guiding customers with empathy.

I stay calm under pressure and focus on clear communication. I resolve concerns, maintain strong service quality, and consistently support 95%+ customer satisfaction.

In my work, I manage complaint resolution end-to-end by documenting customer data, purchase history, and feedback in Google Sheets with 99% accuracy. I also handle order management by coordinating confirmations and supporting timely shipment.

I bring a practical, service-first approach—educating customers on benefits and safe usage, reducing repeat complaints by 25%, and using CRM basics to keep interactions organized. I’m available for full-time remote work.

Experience

Work history, roles, and key accomplishments

HP
Current

Customer Support Specialist

Herbal Medicine Practice

Jan 2021 - Present (5 years 5 months)

Handled 30+ customer inquiries daily via WhatsApp and phone, providing product details and usage guidance with <2-minute responses and maintaining 95%+ customer satisfaction. Resolved complaints and coordinated order confirmations with delivery teams, documenting data in Google Sheets with 99% accuracy and reducing repeat complaints by 25%.

Education

Degrees, certifications, and relevant coursework

SS

SMA Negeri 1 Sukabumi

High School Diploma, Social Science

Earned a High School Diploma with a Social Science major at SMA Negeri 1 Sukabumi.

Tech stack

Software and tools used professionally

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