Faidatunnisa User

Conduct outbound calls to promote consumer goods and Cash Loan to existing customers. Identify customer needs, explain product benefits, handle objections, and recommend suitable solutions to drive sales.

Handled 100+ daily customer interactions through email and phone, managing billing enquiries, payment concerns, account servicing requests, and escalations while meeting SLA requirements. Conducted customer verification and maintained case records in CMS.

Managed end-to-end booking processes for high-value Privilege Banking clients, coordinating across Relationship Managers, internal segment teams, and external vendors. Maintained accurate client voucher records and conducted proactive pre-arrival checks.

Maintained and updated financial and operational data using Microsoft Excel, ensuring data accuracy and integrity. Reconciled and imported transaction data into the Zahir Accounting system.

Monitored accounts receivable activities and tracked upcoming and overdue invoices. Supported collections follow-up and assisted customers with billing-related enquiries.

Pursuing a Bachelor's degree in Statistics, expected to complete in the future.

Earned a certification in Professional Skills in Microsoft Excel.

Grade: 3.27 / 4.00

Completed a vocational program in Office Administration with a GPA of 3.27 out of 4.00.