Looking for a job

Izzun Ahlina

@izzunahlina

Customer Relationship Officer at PT Pegadaian who assisted around 60 customers daily and handled accurate customer administration.

Indonesia

Message

What I'm looking for

I’m interested in pursuing a career in the banking industry, contributing to banking operations and customer service.

At PT Pegadaian (Persero), I served and assisted approximately 60 customers per day, responding to product inquiries, service requests, transactions, and other needs.

I also conducted outbound calls and follow-ups with approximately 80 customers per day. I recorded and updated customer information and handled verification and administration in line with standard operating procedures.

As a Financial Management graduate of Universitas Negeri Semarang, I’m interested in pursuing a career in the banking industry. My undergraduate thesis examined environmental performance, intellectual capital, and earnings quality at non-bank state-owned enterprises in Indonesia.

Experience

Work history, roles, and key accomplishments

Customer Relationship Officer

PT Pegadaian (Persero)

Jan 2025 - May 2025 (4 months)

Served and assisted approximately 60 customers per day, addressing product inquiries and transactions. Conducted outbound calls and follow-ups with about 80 customers daily, and managed customer data and administrative processes.

Customer Service Data Management Administration Communication Skills Product Knowledge Compliance

Education

Degrees, certifications, and relevant coursework

Universitas Negeri Semarang

Bachelor of Financial Management, Financial Management

2022 -

Grade: 3.75/4.00

Pursuing a Bachelor of Financial Management with a GPA of 3.75/4.00. Undergraduate thesis on the effect of environmental performance and intellectual capital on earnings quality.