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sherly aslama

@sherlyaslama

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Office Administrator at Club Nova who handled 30+ daily customer communications and organized 50+ digital documents.

Indonesia

Message

At Club Nova, I handled more than 30 daily customer communications and digitally archived over 50 administrative documents. I also supported front-office operations, including guest reception and schedule management.

As a Virtual Assistant & HR Assistant for a Privat Client in Malaysia, I supported daily administrative and HR tasks and managed recruitment records. I screened CVs, sourced candidates, and coordinated interviews and follow-ups.

In earlier administrative roles at Verrel and Gh Collection, I supported scheduling, document filing, payroll administration, and office operations. At BankDBS, I handled customer inquiries and outbound calls about banking products.

As a student at Universitas Pelita Harapan, I study Accounting and served as Secretary in the Student Representative Council. I also collected and analyzed data and prepared research reports for policy monitoring and evaluation.

Experience

Work history, roles, and key accomplishments

Office Administrator

Club Nova

Apr 2025 - Aug 2026 (1 year 4 months)

Handled over 30 daily incoming communications via chat and email, ensuring prompt and accurate responses. Managed and digitally archived over 50 company administrative documents, streamlining data retrieval processes.

Customer Service Document Management Digital Archiving Communication Skills Microsoft Office

Virtual Assistant & HR Assistant

Privat Client

Feb 2026 - Jul 2026 (5 months)

Managed 20+ daily administrative and HR tasks including data entry, document management, scheduling, and recruitment coordination. Handled 50+ candidate profiles and recruitment records, including CV screening and interview scheduling.

Excel Google Sheets Outlook Google Drive Recruitment Data Entry Scheduling Communication Skills

Administrative Office (Personal Assistant)

Verrel

Jan 2024 - Dec 2024 (11 months)

Supported over 20 daily office administrative tasks including schedule management, document filing, and preparation of meeting materials. Coordinated communication between internal teams and clients, ensuring timely information delivery.

Schedule Management Document Filing Communication Skills Task Prioritization Digital Filing

Office Administrator (E-commerce)

Gh Collection

Jul 2023 - Dec 2023 (5 months)

Managed payroll administration and employee data, ensuring 100% accuracy in record-keeping. Tracked and monitored over 20 daily office operational needs, coordinating procurement of routine supplies.

Payroll Administration Employee Data Management Procurement Operational Support Microsoft Office

Customer Service

BankDBS

Dec 2021 - Jun 2022 (6 months)

Conducted over 50 outbound telemarketing calls for DBS Bank's banking products, achieving an 80% success rate. Handled over 40 customer inquiries and objections professionally, contributing to monthly sales targets.

Telemarketing Customer Service Communication Skills Sales Relationship Management