Fahim Akbar

Led end-to-end software solution initiatives across custom development, QA, UI/UX, data analytics, and AI/LLM applications, supporting growth in healthtech, fintech, proptech, transportation, CPG, and manufacturing. Drove target-account outreach using enterprise prospecting tools and built partnerships that resulted in multi-year enterprise contracts.

Built and delivered sales enablement programs for a digital gym product, increasing sales productivity by 115%. Created training materials and workshops, improved enablement tools and processes, and analyzed performance data to identify gaps and optimize results.

Generated new business opportunities through cold and warm prospecting, leading conversations with senior executives on AI and machine learning services. Advised C-suite stakeholders and acted as a liaison between clients and project teams for AI initiatives including machine vision and NLP.

Led technical recruiting across enterprise software, AI/NLP and computer vision, and product/architecture design roles, sourcing resources for ERP implementations and software development projects. Evaluated technical capabilities and aligned project requirements to ensure successful delivery through freelance platforms.

Connected with C-level executives to explain service USPs and used RingDNA to field inbound and outbound prospecting across phone, email, and chat. Managed troubleshooting requests, delivered presentations to fleets, and tracked KPIs while achieving bi-monthly quota of about $200,000 using Salesforce and analytics tools.

Reviewed project plans and proposals, prepared cost estimates and performance standards, and supported tender bid preparation through scheduling and resource forecasting. Produced spreadsheets and data visualizations for active contracts, supporting decision-makers with accurate reporting.

Conducted requirements elicitation sessions for Salesforce.com enhancements, documenting functional and non-functional requirements and advising on released platform features. Managed customer databases, resolved complaints, maintained sales tracking tools in Excel, and achieved outstanding sales performance recognition in training reports.

Bachelor of Science in Materials Engineering with a specialization in Manufacturing and a minor in Business Management.