Open to opportunities

Rifani Nurfiqri

@rifaninurfiqri

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Customer Support specialist delivering fast, empathetic client solutions.

Indonesia

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What I'm looking for

I seek a customer-focused role where I can resolve client issues quickly, grow in e-commerce/support expertise, work in a collaborative team, and expand responsibilities over time.

I am a customer support professional with experience in digital marketing agency environments and hands-on handling of multiple clients via WhatsApp and social channels.

At Diserbu Agency I ensured Shopee online store operations met client expectations, resolved technical and non-technical issues, and managed difficult refund and complaint cases with timely solutions.

I have handled customer inquiries across Instagram, WhatsApp, phone and group chats, using clear communication, empathy, and problem-solving to maintain satisfaction and repeat business.

I am proficient with Microsoft Office and Google Drive, communicate in English, and bring a results-oriented, multitasking approach focused on helping clients succeed online.

Experience

Work history, roles, and key accomplishments

Customer Support

Diserbu Agency

May 2025 - Nov 2025 (6 months)

Managed Shopee online store clients, resolving technical and service issues and reducing refund-related escalations by ensuring timely completion of delayed tasks and clear client communication.

Customer Support Shopee Platform Multitasking Client Relationship Management Microsoft Office Google Drive

Customer Service

Freelance Buket

Oct 2024 - Dec 2024 (2 months)

Handled customer inquiries via Instagram and WhatsApp, guided buyers on product selection and delivery timing, and managed order details for events like graduations and celebrations.

WhatsApp Product Knowledge Order Management Communication Problem Solving Sales Support