Open to opportunities

Faaiz Ali Khan

@faaizalikhan

Message

Mechanical engineer and customer-support professional skilled in data, systems, and operational efficiency.

Poland

Message

What I'm looking for

I seek roles combining mechanical and data/operations skills where I can improve processes, apply Industry 4.0 solutions, and grow technically within collaborative teams.

I am a Mechanical Engineering graduate from Silesian University of Technology with hands-on experience in customer support for a major airline, resolving inquiries via phone, email, and chat while using CRM tools and meeting SLAs. I blend technical knowledge of mechanical systems, Industry 4.0 concepts, and practical experience with ERP/CRM platforms to improve operational efficiency.

I bring strong data skills — collection, processing, analysis, and visualization — plus programming in Python, MATLAB, SQL and familiarity with AWS/Azure, AutoDesk Inventor, and Microsoft Office. I am committed to problem-solving, delivering high-quality support, and applying engineering principles to transport, fleet operations, and process improvement.

Experience

Work history, roles, and key accomplishments

Advisor II

Concentrix Sp. z o.o.

Sep 2023 - Aug 2025 (1 year 11 months)

Provided customer support for Ryanair via phone, email, and chat, handling bookings, modifications, cancellations, and refunds while maintaining CRM records and contributing to SLA and team performance targets.

Customer Service CRM Phone Support SLA Management Microsoft Office Salesforce Problem Solving

Education

Degrees, certifications, and relevant coursework

Silesian University of Technology

Bachelor of Engineering, Mechanical Engineering

2021 - 2025

Bachelor's in Mechanical Engineering with a strong understanding of mechanical systems and operational efficiency relevant to transport management and fleet operations.