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Darma Thian

@darmathian

Sales and customer success professional with 6+ years in lead qualification, client communication, and CRM. Open to sales and hospitality roles.

Indonesia

Message

What I'm looking for

I’m looking for a remote first company where I can grow in sales, customer success, or client support. I value clear goals, structured processes, and open communication, where results are measured and recognized. I work well independently, manage my own schedule, and stay responsive across time zones. Room to grow and a supportive team matter a lot to me.

I’m a sales and customer success professional with 6+ years of experience in lead generation, client communication, and customer support across hospitality related services, investment, fintech, e-commerce, retail, and banking.

Currently, as a Sales Engineer at On Bali, I source my own leads, handle inbound inquiries, and schedule appointments for the manager and CEO. Before that, at Bali Nexus Investment Partners, I managed 300–400 inbound leads per month, qualified 50–70 of them, and booked around 40 consultations monthly for the sales team, while keeping CRM data accurate and reporting on lead performance.

Earlier in my career, I handled booking inquiries and qualified 100+ leads at COVE Indonesia, supported 40+ customer chats daily on Tokopedia and Shopee, and built client relationships at Bank Sinarmas. I also work freelance on AI training projects with Outlier and Appen (data annotation and content moderation), as a voice data contributor for Babel Audio, and as a mystery shopper, completing 30–40 service evaluations at restaurants, travel agencies, and hospitals.

I’m comfortable with Zoho CRM, Zendesk, and Front, and I communicate professionally in both English and Bahasa Indonesia. I’m interested in sales, customer success, and hospitality roles, including hotel reservations, where clear communication and attention to detail make a real difference for customers.

Experience

Work history, roles, and key accomplishments

Current

Sales Engineer

Current

On Bali

Feb 2026 - Present (8 months)

Source and prospect new leads through outbound outreach and handle inbound inquiries. Qualify prospects and schedule appointments for leadership, managing communication from first contact through scheduled meetings.

Sales Prospecting Lead Generation Outbound Outreach Inquiries Handling Qualification Appointment Scheduling Communication Skills Follow up

Customer Success Analyst

Bali Nexus Investment Partners

Apr 2025 - Feb 2026 (10 months)

Serve as the main point of contact for inbound leads, guiding them through qualification and scheduling consultations. Maintain CRM system, generate reports, and analyze lead performance data to improve conversion strategies.

CRM Lead Qualification Data Analysis Reporting Customer Relationship Management Communication Skills

Customer Service Representative

BtcDana

Oct 2024 - Apr 2025 (6 months)

Responded to customer inquiries via live chat, provided product information, and collaborated with internal teams to resolve issues. Escalated complex issues to ensure timely resolution.

Live Chat Customer Service Problem Solving Escalation Management

Lead Generator

COVE Indonesia

Apr 2022 - Jul 2024 (2 years 3 months)

Responded, engaged, and qualified over 100+ inbound leads and inquiries. Prospected for new booking opportunities, handing over promising leads to field sales teams.

Lead Generation Prospecting Sales Communication Skills

Customer Service Specialist

Sangkil Co

Jan 2021 - Apr 2022 (1 year 3 months)

Managed customer concerns to maintain positive relationships and meet marketplace KPIs. Assisted with product inquiries and ensured stock availability by updating new products.

Customer Service Marketplace Management Inventory Management Communication Skills

Supervisor Trainee

Indogrosir

Nov 2020 - Jun 2021 (7 months)

Organized workflow and ensured employees understood their duties through round monitoring. Set performance goals and directed employees to ensure satisfactory customer experiences.

Supervision Workflow Management Performance Management Customer Service

Junior Relationship Officer

Bank Sinarmas

Nov 2019 - Feb 2020 (3 months)

Maintained relationships with existing clients and enhanced customer relationships to meet bank objectives. Developed potential client leads through cold calling and canvassing, and promoted bank products.

Customer Relationship Management Cold Calling Sales Banking Products