beta monika
@betamonika
I build customer relationships and deliver practical financial service solutions.
IndonesiaWhat I'm looking for
I've built five years of care and service experience, developing client relationships and matching customers with financial products and services that meet their needs.
At PT Bank HSBC Indonesia, I served as an SPV Universal Banker, answering account questions, addressing customer concerns, identifying needs, and offering appropriate available services. I was a top 10 winner in HSBC Indonesia's 2022 Service Competition and a Top 30 Peak Performer Service UB for three consecutive years.
I'm now an SPV Admin at Indonesia Intelektual Academy (Ingatan Gajah), handling schedules, invoices, class reminders, class reports, customer follow-ups, database records, and transaction receipts. Earlier, at Wall Street English, I built student relationships, supported administration, explained education products, and created study plans.
Experience
Work history, roles, and key accomplishments
SPV Admin
Indonesia Intelektual Academy (Ingatan Gajah)
Jun 2022 - Present (4 years 3 months)
Handled scheduling, invoicing, class reminders, and reporting. Managed customer follow-ups, recorded information in the database, and issued receipts confirming transactions.
SPV Universal Banker
PT Bank HSBC Indonesia
Apr 2018 - Jun 2022 (4 years 2 months)
Assisted in community awareness events to increase bank outreach and foster new business opportunities. Answered customer questions regarding checking and savings accounts, identified customer needs, and offered appropriate services.
Personal Consultant
PT Wahana Semesta Ilmu (Wall Street English)
May 2017 - Nov 2017 (6 months)
Built relationships with students, followed up on data and administration, explained education products to prospects, and created study plans for students.
Education
Degrees, certifications, and relevant coursework
PT Bank HSBC Indonesia
Introduction to Managing Customer Complaint, Customer Service
2021 - 2021
Completed the Introduction to Managing Customer Complaint training in September 2021.
PT Bank HSBC Indonesia
Service Academy batch 8, Customer Service
2018 - 2021
Completed the Service Academy batch 8 in September 2018 and Introduction to Managing Customer Complaint in September 2021.
Mercu Buana University
Bachelor Degree, Business & Economy
2013 - 2017
Grade: 3.77
Pursued a Bachelor's degree in Business and Economy with a focus on Human Resource Management, graduating with a GPA of 3.77.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
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