Open to opportunities

ezinne Onyekere

@ezinneonyekere

Message

I resolve customer and IT support issues across systems, networks, and digital services.

Nigeria

Message

What I'm looking for

I'm looking to contribute my technical expertise and customer-focused support skills in a Customer and IT Support Officer role, helping resolve issues efficiently, improve user experience, and drive service excellence.

At Superplay Games, I manage VIP support tickets, investigate in-app and Stripe payment issues, and build customer trust through proactive follow-up and clear communication.

I've provided first-line IT support for end users, resolving hardware, software, system, and connectivity issues while managing service desk tickets against SLA requirements. At Tek Experts, I supported Windows environments, Active Directory administration, user onboarding, DNS, IP configuration, VPN access, and escalated technical incidents.

My customer support background also includes United Bank for Africa and Globacom, where I handled digital banking, account, mobile network, device, and service-request issues. I use Jira, ServiceNow, Zendesk, Helpshift, Rave, and Mixpanel to document, track, and resolve incidents efficiently.

Experience

Work history, roles, and key accomplishments

Current

VIP Support Agent

Current

Superplay Games Ltd

Jul 2025 - Present (1 year 2 months)

Manage support tickets for VIP customers, addressing complex needs and ensuring high levels of satisfaction. Investigate in-app and Stripe payment issues, resolving discrepancies by analysing transactions.

CRM Customer Support Troubleshooting