ezinne onyekere
@ezinneonyekere1
I resolve customer and technical support issues while keeping VIP requests, records, and follow-ups on track.
NigeriaWhat I'm looking for
I'm currently supporting VIP customers at Superplay Games, managing personalized requests, payment and purchase issues, refunds, customer records, and proactive follow-ups through resolution. I also provide remote customer and technical support, prioritizing service requests within SLA requirements and maintaining clear documentation.
Across Superplay Games, Tek Experts Nigeria, UBA, and Globacom, I've handled customer accounts, technical tickets, user access, onboarding, digital banking enquiries, billing issues, and escalations. I bring over 10 years of experience using CRM, ticketing, productivity, and remote-support tools to deliver accurate, professional customer service.
Experience
Work history, roles, and key accomplishments
VIP Support Agent
Superplay Games Ltd
Jul 2025 - Present (1 year 3 months)
Manage support requests for VIP customers, providing timely and personalized assistance. Investigate payment and purchase issues, including Stripe transactions, refunds, and delivery of purchased items.
Customer & Technical Support Specialist
Superplay Games Ltd
Feb 2022 - Present (4 years 8 months)
Provide remote customer and technical support through ticketing and support platforms. Manage multiple service requests while prioritizing urgent issues and working within SLA requirements.
Point of Contact / Technical Supervisor
Tek Experts Nigeria
Jan 2021 - Feb 2022 (1 year 1 month)
Served as a point of contact for technical support requests and coordinated issue resolution across teams. Managed user accounts, access requests, password resets, onboarding activities, and system access.
Technical Support Advocate
Tek Experts Nigeria
Jul 2018 - Feb 2022 (3 years 7 months)
Managed Level 1 and Level 2 support requests involving software, operating systems, installations, and updates. Maintained accurate support documentation and internal user guides.
Customer Service Officer
United Bank for Africa (UBA)
May 2018 - Jun 2019 (1 year 1 month)
Assisted customers with daily service requests, account enquiries, documentation, and transactions. Supported customers with digital banking platforms and resolved account-related issues.
Customer Service Representative
Globacom Ltd
Jan 2016 - Jan 2018 (2 years)
Responded to customer enquiries through walk-in, phone, and email channels. Managed complaints, service requests, and follow-ups using CRM systems.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Master of Science, Psychology
Pursued a Master of Science degree in Psychology at the University of Lagos.
Covenant University
Bachelor of Science, Psychology
Earned a Bachelor of Science degree in Psychology from Covenant University.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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