Eze Sunday

I am a highly organized and detail-oriented Online Support Processor with proven experience in handling loan applications and verifying sensitive financial documents. My commitment to delivering exceptional customer service through phone, email, and live chat has been a cornerstone of my professional journey. I pride myself on my strong interpersonal and communication skills, always maintaining a customer-first mindset.

In my role as a Customer Support Specialist at How To Grow Lending Solutions, I managed over 60 customer inquiries daily, achieving a 98% satisfaction rating in post-support surveys. My adeptness with CRM platforms like Zendesk and Salesforce has allowed me to efficiently document interactions and track resolution times, ensuring a seamless support experience. I am passionate about providing fast, accurate, and efficient support while maintaining strict data confidentiality.