Danjuma Odoma Edicha
@danjumaodomaedicha
Dedicated Customer Support Specialist helping customers solve problems while improving operations and service quality.
What I'm looking for
I am a dedicated Customer Support and Operations professional with experience managing customer inquiries, resolving issues, coordinating daily operations, and building positive customer relationships. My background has strengthened my communication, problem-solving, and organizational skills, enabling me to work effectively in fast-paced environments. I am proficient in Microsoft Office, Google Workspace, data entry, report preparation, and remote communication tools. I enjoy helping customers, improving processes, and collaborating with teams to achieve business goals. I am a quick learner, adaptable, and committed to delivering excellent customer experiences. I am currently seeking a remote opportunity where I can contribute my skills, grow professionally, and support an organization with reliable, high-quality service.
Experience
Work history, roles, and key accomplishments
Recovery Officer / Team Lead
Irvin Global and Investment Group
Jan 2022 - Present (4 years 6 months)
Managed customer accounts and negotiated repayment plans. Resolved customer inquiries, maintained records, prepared performance reports, and coordinated daily operations.
Client Support Officer
Lift Above Poverty Organization (LAPO)
Jan 2021 - Jan 2022 (1 year)
Supported loan clients by handling inquiries and documentation. Educated customers on products and repayment procedures.
Receptionist
De Global Hotel & Garden
Jan 2011 - Jan 2012 (1 year)
Managed front desk operations, including reservations and handling customer calls.
Education
Degrees, certifications, and relevant coursework
Kogi State Polytechnic
Higher National Diploma (HND), Business Administration & Management
Earned a Higher National Diploma (HND) in Business Administration and Management from Kogi State Polytechnic.
Kogi State Polytechnic
National Diploma (ND), Business Administration & Management
Earned a National Diploma (ND) in Business Administration and Management from Kogi State Polytechnic.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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