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Ailín Pérez Amicone

@ailnprezamicone

IT Helpdesk Support at SDI International Corp. improving internal tools with Power Apps and Power Automate.

At SDI International Corp., I support corporate users by diagnosing and resolving issues across Windows, Microsoft 365, devices, access, and business applications.

I also develop and maintain internal tracking tools with Power Apps and Power Automate, integrated with SharePoint and Azure SQL. At Accenture, I provided user support, managed incidents, and followed up to meet SLAs.

Experience

Work history, roles, and key accomplishments

Current

JR. IT Helpdesk Support

Current

SDI International Corp.

Oct 2024 - Present (2 years)

Provides technical support for corporate users, diagnosing and resolving incidents involving Windows, Microsoft 365, and business applications. Leads development of internal tracking tools built with Power Apps and Power Automate.

Windows Microsoft 365 Intune Entra ID MFA PowerApps Power Automate SharePoint Azure SQL

IT Operations Associate

Accenture

Nov 2022 - Oct 2024 (1 year 11 months)

Provided user support and managed incidents via phone, email, and chat. Diagnosed and resolved issues remotely, escalated incidents when appropriate, and followed up to meet SLAs.

Incident Management Remote Support SLA Management

Accounting Assistant

Independent Firm

May 2015 - Apr 2023 (7 years 11 months)

Managed tax-related information, data entry, reconciliations, and accounting software. Provided IT support to partners and improved procedures for information collection and process organization.

Data Entry Reconciliations Accounting Software Tango BTB Bejerman IT Support