Open to opportunities

Ezenwa Ugochi

@ezenwaugochi

Administrative virtual assistant and social media manager helping brands stay organized, responsive, and high-performing.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can support day-to-day operations remotely and manage brand social growth—creating content, scheduling, tracking analytics, and responding quickly—while staying organized and productive with reliable tools and clear goals.

I am an efficient and resourceful Administrative Virtual Assistant with a strong background in providing remote administrative support to executives, teams, brands and businesses. I specialize in managing calendars, scheduling meetings, handling email correspondence, maintaining digital filing systems, and ensuring smooth day-to-day operations from a virtual setting.

I also work as a Social Media Manager, creating and scheduling engaging content, monitoring brand performance with analytics, and collaborating with teams and influencers to improve social presence and engagement. With hands-on experience across customer service and IT support, I bring strong communication, attention to detail, and time management to every task.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Deb-Mich & Associates

Aug 2024 - Jul 2025 (11 months)

Responded to customer inquiries, resolved complaints, provided product information, processed transactions, and maintained customer records. Used Microsoft Office for email management, calendar management, and data entry to support effective workflow.

Customer Service Complaint Resolution Transaction Processing Data Entry Microsoft Office Calendar Management Product

Administrative Assistant

Pinnas Hub

Jan 2024 - Jan 2025 (1 year)

Managed calendars, scheduled virtual meetings, and coordinated appointments using online tools such as Google Calendar and Microsoft Outlook. Supported online projects by tracking progress and updating task boards, and provided virtual assistance during webinars and Zoom/Teams meetings while maintaining confidentiality and data security.

Calendar Management Google Calendar Outlook Trello Project Tracking Zoom Microsoft Teams Data Security

IT Support Assistant

Nascent

Aug 2021 - Jan 2025 (3 years 5 months)

Responded to IT support requests via email, phone, or in-person to resolve user issues in a timely manner. Monitored system performance and provided proactive support to help minimize downtime through remote collaboration.

IT Support Troubleshooting Remote Support Proactive Support Email Support Virtual Collaboration

Social Media Manager

Bosseman Studios & Gratifix Creativities

Jan 2025 - Present (1 year 3 months)

Created and scheduled engaging social content for the brands using tools such as Canvas, Microsoft Office, and Chatbot. Monitored brand performance using Google Analytics and platform analytics, collaborated with teams and influencers on campaigns, and maintained timely customer responses across social channels.

Social Media Content Creation Microsoft Office Chatbot Google Analytics Community Management