Ewan Hope

Acted as the first point of contact for potential clients, delivering professional and empathetic service across phone, email, and chat channels. Performed detailed intake screenings to assess case eligibility and ensured accurate documentation within CRM systems.

Assisted members with medical, prescription, and insurance inquiries, delivering compassionate support and clear guidance. Handled billing, claims processing, and policy support with accuracy, ensuring compliance with healthcare regulations.

Provided technical support for Apple products across chat, email, and voice channels, ensuring seamless user experiences and high customer satisfaction. Resolved diverse issues including multimedia, billing, fraud, package tracking, and banking with precision and efficiency.

Resolved advanced technical issues with Ring devices, software, and integrations, utilizing expertise in networking, hardware, and software to ensure timely and effective customer support. Collaborated with cross-functional teams and served as an escalation point for complex cases, conducting root cause analysis and driving process improvements.

Supervised and coordinated security teams, ensuring daily operations ran smoothly while maintaining strict adherence to safety protocols. Conducted risk assessments and implemented proactive measures to mitigate threats and protect personnel and property.

Managed and digitized financial and administrative records, ensuring accurate data entry, organization, and accessibility. Handled invoices, client information, and reports with attention to detail, supporting compliance and streamlined operations.

Completed certifications in Industrial Security Operations, focusing on security protocols, risk assessment, and operational readiness. Developed expertise in maintaining safety and security standards.

Earned a Diploma in General Construction, demonstrating advanced knowledge and skills in the construction industry. Focused on comprehensive construction management and execution.

Obtained certifications in General Construction, covering fundamental skills and practices in the field. Gained practical experience in various construction techniques and safety protocols.

Activities and societies: English Language A (Grade 1), Mathematics A (Grade 2), Information Technology (Grade 1), Biology (Grade 1), Social Studies (Grade 3), Geography (Grade 3), Technical Drawing (Grade 1), Religious Education (Grade 2)

Completed 8 CSEC/CXC Subjects, including English Language, Mathematics, Information Technology, Biology, Social Studies, Geography, Technical Drawing, and Religious Education. Achieved strong grades across a range of subjects.