Open to opportunities

Mei Suprihatini

@meisuprihatini

Front Office Manager blending guest experience, sales, and accounting accuracy to run efficient, customer-focused hotel operations.

Indonesia

Message

What I'm looking for

I’m looking for a hospitality role where I can lead front office operations to elevate guest experiences, drive stronger sales results, and maintain precise accounting controls through efficient process improvement and teamwork.

I’m a Front Office Manager with a strong commitment to enhancing guest experiences and improving operational efficiency. Since 09/2020, I’ve led front office operations and administration at Metland Hotel Cirebon, focused on creating a vibrant, customer-focused environment.

I bring hands-on experience across hotel functions, including Document Controller work (06/2017–Present) and Sales & Marketing responsibilities, including Sales Marketing Manager (02/2025–08/2025). Through process improvements and staff training, I’ve reduced guest check-in times by 20%, and I’ve boosted sales metrics by increasing hotel booking rates by 15% in six months by leading a team.

I also strengthen performance through accounting accuracy and cost discipline, including Income Auditor & Accounts Receivable and Cost Controller roles. I’ve achieved 95% accuracy in financial audits to ensure compliance and precision, and I’ve implemented cost-saving measures that reduced operational expenses by 12% annually.

Experience

Work history, roles, and key accomplishments

Current

Front Office Manager

Current

Metland Hotel Cirebon

Sep 2020 - Present (5 years 9 months)

Improved guest check-in time by 20% through process improvements and staff training, strengthening front office efficiency and guest experience. Managed front office operations to support consistent hospitality service quality.

Customer Service Operational Efficiency Staff Training Process Improvement Hospitality Operations

Current

Document Controller

Current

Metland Hotel Cirebon

Jun 2017 - Present (9 years)

Managed document control and administration processes to support efficient hotel operations. Coordinated front office-related documentation to help maintain organized workflows and compliance.

Document Control Administrative Management Compliance Support Front Office Support Record keeping Administrative Operations

Sales & Marketing Manager

Metland Hotel Cirebon

Feb 2025 - Aug 2025 (6 months)

Led the team to increase hotel booking rates by 15% in six months through sales and marketing initiatives. Supported revenue growth by aligning marketing efforts with guest needs and hotel priorities.

Sales Marketing Bookings Growth Team Leadership Revenue Growth Customer Acquisition Performance Metrics Campaign Execution

Income Auditor & Accounts Receivable

Metland Hotel Cirebon

May 2016 - Sep 2020 (4 years 4 months)

Achieved 95% accuracy in financial audits by managing income audit and accounts receivable activities. Ensured compliance and precision in financial reporting and audit outcomes.

Income Auditing Accounts Receivable Financial Audit Compliance Financial Reporting

Cost Controller

Metland Hotel Cirebon

Apr 2014 - May 2016 (2 years 1 month)

Implemented cost-saving measures that reduced operational expenses by 12% annually through effective cost control. Monitored and managed operational costs to support financial efficiency.

Cost Control Cost Optimization Operational Efficiency Financial administration bookkeeping support