Everlyn Bett
@everlynbett
I improve customer service operations and support digital banking customers.
KenyaWhat I'm looking for
I've spent 12+ years supporting customers and service operations at Co-operative Bank of Kenya, most recently as a Custodian Officer. My work spans customer experience, service desk support, workflow management, and digital banking migration support.
I use CRM systems including HubSpot and Zoho to manage customer inquiries, documentation, issue resolution, and service processes. I also bring experience in queue management, process optimization, cross-selling, and upselling.
I'm comfortable collaborating remotely through Zoom, Slack, Trello, and Microsoft Teams, and I bring a detail-oriented, customer-focused approach to international remote work.
Experience
Work history, roles, and key accomplishments
Custodian Officer
Co-operative Bank of Kenya
Jun 2022 - Sep 2024 (2 years 3 months)
Managed customer accounts and provided support in banking operations, ensuring compliance and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Egerton University
Bachelor of Science, Agri-Business Management
Pursued a degree in Agri-Business Management, graduating in 2006.
Pangani Girls
Kenya Certificate of Secondary Education, General Studies
Completed Kenya Certificate of Secondary Education (KCSE) in 1999.
Nandi Hills Academy
Kenya Certificate of Primary Education, General Studies
Completed Kenya Certificate of Primary Education (KCPE).
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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