I've supported US customers at TTEC, Intelassist, Teleperformance, Concentrix, and Ibex Global across telecommunications, healthcare, appliance service, television subscriptions, and mobility accounts.
At TTEC, I handle phone and chat support for mobile services, account concerns, plans, subscriptions, and troubleshooting. I've also scheduled service and medical appointments, explained warranty and healthcare coverage details, and resolved fare disputes and app-support concerns.
I also bring recruitment experience from Metacom BPO and TaskUs, where I sourced and screened applicants, conducted interviews and assessments, and maintained applicant records in Excel and Google Sheets.
