Clint Tagaylo
@clinttagaylo
Customer Service Specialist with 12 years of experience in the BPO industry.
What I'm looking for
I am a dedicated and passionate Customer Service Specialist with 12 years of experience in the BPO industry. I excel in actively listening to customers, finding creative solutions, and staying current with industry trends and technologies. My goal is to bring my expertise to your team to create lasting positive impressions for your customers.
Throughout my career, I have developed strong core competencies in communication, problem-solving, and product knowledge. I have a deep understanding of the company's products or services, which enables me to provide accurate information, offer recommendations, and troubleshoot effectively. I am committed to exceeding customer expectations and building strong relationships with customers and colleagues.
I have worked with various companies, including DCS Communication Center, Stealth Agent Company, Concentrix Philippines, ePerformax Contact Centers and BPO, and Sykes Asia Inc. In these roles, I have demonstrated my ability to handle customer complaints and conflicts professionally, work closely with sales and marketing teams, and achieve goals and targets.
Experience
Work history, roles, and key accomplishments
Recruitment Specialist
DCS Communication Center
Dec 2022 - May 2023 (5 months)
Conducted initial interviews, sent contracts to qualified applicants, and maintained confidential employee details.
Stealth Agent
Stealth Agent Company
Nov 2019 - Dec 2022 (3 years 1 month)
Made outbound calls, closed deals, generated quality leads, and maintained CRM records.
Customer Service Representative (CSR)
Concentrix Philippines
Oct 2017 - Nov 2019 (2 years 1 month)
Managed email and chat support, resolved customer inquiries, and tracked orders.
Customer Service Representative (CSR)
ePerformax Contact Centers and BPO
Jan 2011 - Feb 2014 (3 years 1 month)
Assisted customers with inquiries and orders, tracked packages, and coordinated with logistics.
Technical Support Representative
Sykes Asia Inc.
Jan 2007 - Jan 2010 (3 years)
Managed AT&T Telco hybrid accounts, provided technical support for MAC computers, and collaborated with on-shore IT.
Education
Degrees, certifications, and relevant coursework
Clint hasn't added their education
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