Open to opportunities

Evelyn Moreno

@evelynmoreno

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Bilingual receptionist with extensive experience in healthcare administration.

United States

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What I'm looking for

I am seeking a role that values teamwork and offers opportunities for professional growth.

My name is Evelyn Moreno, and I am a dedicated receptionist with over 10 years of experience in healthcare administration. I have a proven track record of providing exceptional customer service, particularly in bilingual settings, where I assist Spanish-speaking patients with their medical needs. My role at Kidney Care Center has honed my skills in scheduling, medical records management, and patient communication, ensuring that every patient receives the care and attention they deserve.

Previously, I served as a Remote Administrator at Tovar Snow Professionals, where I coordinated staff requirements and managed job postings. My experience as an Assistant Manager and Care Coordinator at First Physicians Inc. allowed me to develop strong leadership skills, training staff, and managing schedules effectively. I am passionate about creating a positive environment for both patients and staff, and I am always looking for ways to improve processes and enhance patient care.

Experience

Work history, roles, and key accomplishments

Current

Receptionist

Current

Kidney Care Center

Jan 2025 - Present (6 months)

Scheduled new patients in ECW and requested medical records from PCPs or lab companies. Managed patient communication, including reminder calls, copay collection, and addressing concerns for Spanish-speaking patients.

ECW Medical Records Customer Service Microsoft Office

Remote Scheduling Administrator

Tovar Snow Professionals

Aug 2022 - Present (2 years 11 months)

Coordinated with the Operation Manager for staffing requirements and managed job postings on various platforms. Handled employee onboarding, including application forms, vehicle insurance, license verification, and DOT compliance.

Background Checks Drug Testing

Assistant Manager/Care Coordinator

First Physicians Inc./VMD

May 2016 - Present (9 years 2 months)

Managed patient inquiries, resolving concerns and relaying messages for homebound patients. Handled document management, scheduling, and routing for appointments.

Care Coordination Staff Training Scheduling Document Management

Education

Degrees, certifications, and relevant coursework

Computer System Institute

Certificate, Medical Assisting

Grade: 3.8 GPA

Activities and societies: Honor Roll, CPR certified, Phlebotomy certified

Completed a comprehensive program to become a Certified Medical Assistant. Achieved a 3.8 GPA and was consistently on the Honor Roll, demonstrating strong academic performance. Obtained certifications in CPR and phlebotomy, enhancing practical medical skills.