Open to opportunities

Eva Bonnefille

@evabonnefille

Message

Multilingual translation and customer-experience professional.

Brazil

Message

What I'm looking for

I seek a role leveraging my multilingual translation and customer-service skills in a mission-driven organization, offering growth, collaboration, and opportunities to apply tech and project-management tools.

I am a multilingual translation and customer-experience professional with hands-on experience managing hospitality and e-commerce operations. I have managed a glamping business and organic farm, led online sales and customer support, and produced multilingual content and translations for tourist services.

Skilled in client-facing communication, social media and advertising management, invoicing and quotations, and project management tools, I deliver clear, empathetic service across French, Portuguese, Spanish and English and I am eager to contribute my language, technical and customer-service strengths to a mission-driven team.

Experience

Work history, roles, and key accomplishments

Glamping Manager

Kunayala Productions

Jan 2017 - Jan 2023 (6 years)

Managed a glamping business and organic farm, improving customer satisfaction through hands-on operations, social media campaigns, and day-to-day guest support. Oversaw advertising and service delivery across multicultural clientele.

Customer Service Social Media Management Operations Management Advertising Multilingual Communication Guest Relations Problem Solving

Online Sales Manager

Hortalegre Lda

Jan 2020 - Jan 2022 (2 years)

Supervised online sales of organic products, managing inventory challenges and ensuring transparent communication with buyers to maintain high customer satisfaction. Implemented processes to streamline order handling and customer support.

Inventory Management Customer Service order fulfillment Communication Multilingual Support Sales Operations

Content Writer & Translator

Tuktour Porto

Jan 2015 - Jan 2017 (2 years)

Produced multilingual content and translations for a tourism website, managed invoicing software, prepared daily quotations, and delivered quarterly analyses for leadership. Enhanced site relevance for international visitors.

Translation Content Writing Portuguese French Spanish English Invoicing Reporting