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Eva Baumann

@evabaumann

Senior Application Support Engineer at FI-SP, maintaining banking platforms with 99.8%+ uptime and developing Java extensions.

Germany

Message

At FI-SP GmbH & Co. KG, I develop and maintain Java extensions for core banking platforms and support banking and payment systems. In my current role, I own releases and deployments for banking applications and help maintain 99.8%+ uptime.

Previously at FI-SP GmbH, I implemented and configured Checkmk monitoring, helping detect system issues earlier, and reduced the incident backlog by 30%+. I also created runbooks and knowledge base documentation to support onboarding and day-to-day operations.

Experience

Work history, roles, and key accomplishments

Current

Senior Application Support Engineer

Current

FI-SP GmbH & Co. KG

Jan 2025 - Present (1 year 8 months)

Developed and maintained Java extensions for core banking platforms, ensuring 99.8%+ uptime. Led incident, change, and release management in ITIL-based environments, reducing MTTR and standardizing deployment processes.

Java Linux SQL Git ITIL Release Management Incident Management Change Management Agile Jira ServiceNow CheckMK Kubernetes Docker CI CD

Application Support Engineer

FI-SP GmbH

Mar 2022 - Dec 2024 (2 years 9 months)

Provided 2nd/3rd level support for banking and payment systems, managing incidents and SLAs. Implemented Checkmk for proactive monitoring, reducing incident backlog by 30%+ and improving deployment success rates.

Java Linux SQL Git ITIL Incident Management SLA Management CheckMK Monitoring Run Books Documentation Agile Jira ServiceNow

Working Student – Application Support & Software Engineering

FI-SP GmbH

Aug 2018 - Mar 2022 (3 years 7 months)

Assisted with release management and software deployment processes, executed functional and regression testing, and contributed to software development and defect resolution.

Release Management Software Deployment Testing Java SQL Git Support

Administration / Accounting Support / Retail Sales

Maier & Hejny GmbH

Jan 2017 - Aug 2017 (7 months)

Supported day-to-day office administration and prepared bookkeeping documents. Worked in retail sales, assisting customers and handling point-of-sale operations.

Administration Accounting Retail Sales Customer Service Point of Sale

Operations Manager / Service Staff

Café Juan de Fuca

Nov 2015 - Aug 2016 (9 months)

Managed scheduling, payroll, inventory, and staff onboarding in an English-speaking work environment. Completed a Work & Travel program and developed strong professional English and customer service skills.

Scheduling Payroll Inventory Management Staff Onboarding Customer Service

Education

Degrees, certifications, and relevant coursework

Munich University of Applied Sciences

Bachelor of Science, Business Informatics

2018 - 2022

B.Sc. in Business Informatics with focus on Software Engineering, Databases, and IT Project Management. Thesis on containerization of commercial banking applications.