Prabhakaran T

• Implemented monitoring solutions using Grafana, reducing incident response time by 25%.
• Collaborated with cross-functional teams to resolve high-priority issues, achieving a 98% SLA compliance.
• Documented procedures, improving knowledge-sharing and reducing onboarding time by 20%.

Interacting with customers and solving their issue which they face in the Oviva Mobile App.
Resolving issues faced by our internal team while using our in-house application which is used by the
coaches to handle the patients and operations team for billing.
Checking the status of our services which are hosted in kubernnetes.
Gained expierence in working on GCP, Freshdesk, Kubernetes.

• Provide 2nd level support to resolve any operational concerns within the platform.
• Perform technical configuration of microservices.
• Document the technical procedures and contribute to the knowledge base
• Prepare issue resolution steps, consult team members on business domain, advise the best investigation path.
• Monitor and analyze logs for errors, possible problems and misbehavior.
• Sup

• Technical support in Pre Trade Department of BNP Paribas and handling the Internal and External file transfers through SFTP and FTP services between application servers.
• Maintaining Central Repository Database which contains all the static data related to all our Business Clients and Market Stocks.
• Resolving issues for the business users by setting up requests of new business reports.
• Sett

• Have worked on banking mobile applications and web application for client - AlRajhi Bank, Saudi Arabia.
• Gathering business requirements for change requests from client to prepare functional, technical design and impact analysis for the implementation.
• Implementation of high level design logic while maintaining the architecture and coding standards. Maintaining all the application environment

• Gained experience in working on continuous integration and continuous Deployment tools such as Bamboo, xl-DeployIT.
• Have experience is administering Perforce, Bitbucket , JIRA and Confluence.
• Have also developed automation scripts for the smooth deployment for in-House applications.
• Completed Internal ITIL certification and well versed in it.

• Have experience in Front Office Trading Applications specialized in Market Connectivity Trading Applications like GL Order Handler, Market DataHandler, Thomas Reuters Enterprise Platform and also few In-House Applications such as BLAZE, FUSE- FLARE, Viper, Cobra. Have handled support for more 15 exchanges situated in different countries.
• Was able to independently handle many projects of upgrad

•Worked in a diversified technical environment involving L1 support and minor application component debugging and upgrading.

Completed Masters

Completed Graduation