Nicolas Wilhelm Haak
@nicolaswilhelmhaak1
Systems Engineer optimizing IT value streams with Atlassian and ITIL expertise.
GermanyWhat I'm looking for
I am a Systems Engineer with over seven years in IT, focused on optimizing IT project and service value streams using Atlassian tools and ITIL practices. I currently work at SVA System Vertrieb Alexander GmbH and leverage certifications and hands-on experience to ensure stable operations.
Previously I served as an Application Manager at PaySquare SE, providing 1st level and emergency support for digital payment and POS systems while applying Scrum and DevOps principles to improve delivery. I hold multiple professional certifications including Atlassian, ITIL 4 Master, and several Scrum credentials.
I author practical articles on the intersection of Scrum and ITIL and bring strengths in incident, change and service request management, IT asset management, and automation with technologies such as WebSphere and Python. I aim to strengthen development and operations through efficient, innovative solutions and positive team influence.
Experience
Work history, roles, and key accomplishments
SGSystem Engineer
SVA System Vertrieb Alexander GmbH
Jul 2020 - Present (5 years 3 months)
System Engineer focusing on optimizing IT project and service value streams, applying ITIL practices and Atlassian tooling to ensure stable operations and improve development-operations collaboration.
Application Manager
PaySquare SE
Nov 2017 - Jun 2020 (2 years 7 months)
Managed application operations for digital payment and POS systems, providing 1st level and emergency support and maintaining stable production services.
1st Level Support
ARAG
Sep 2015 - Oct 2017 (2 years 1 month)
Provided 1st level and emergency support for insurance IT services, resolving incidents and escalating complex issues to maintain service continuity.
Education
Degrees, certifications, and relevant coursework
ISIU International University of Applied Sciences
Business Informatics
Completed Professional Scrum™ with Kanban training (PSK I) and WebSphere Application Server V9 administration course.
UDUniversität Duisburg-Essen
Bachelor of Science, Business Informatics
2015 - 2018
Studied Business Informatics at Universität Duisburg-Essen from 2015 to 2018.
FHFernUniversität in Hagen
Business Informatics
2013 - 2015
Studied Business Informatics at FernUniversität in Hagen from 2013 to 2015.
TDTechnische Universität Dortmund
Mechanical Engineering
2012 - 2013
Studied Mechanical Engineering at Technische Universität Dortmund from 2012 to 2013.
ETEberhard Karls Universität Tübingen
Nano-Science
2011 - 2012
Studied Nano-Science at Eberhard Karls Universität Tübingen from 2011 to 2012.
ETEberhard Karls Universität Tübingen
Sinology
2010 - 2011
Studied Sinology at Eberhard Karls Universität Tübingen from 2010 to 2011.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Job categories
Interested in hiring Nicolas Wilhelm?
You can contact Nicolas Wilhelm and 90k+ other talented remote workers on Himalayas.
Message Nicolas WilhelmFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
