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Nicolas Wilhelm Haak

@nicolaswilhelmhaak1

Systems Engineer optimizing IT value streams with Atlassian and ITIL expertise.

Germany
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What I'm looking for

I seek a role where I optimize IT value streams, apply Atlassian and ITIL practices, drive DevOps improvements, and contribute to a collaborative, improvement-focused team culture.

I am a Systems Engineer with over seven years in IT, focused on optimizing IT project and service value streams using Atlassian tools and ITIL practices. I currently work at SVA System Vertrieb Alexander GmbH and leverage certifications and hands-on experience to ensure stable operations.

Previously I served as an Application Manager at PaySquare SE, providing 1st level and emergency support for digital payment and POS systems while applying Scrum and DevOps principles to improve delivery. I hold multiple professional certifications including Atlassian, ITIL 4 Master, and several Scrum credentials.

I author practical articles on the intersection of Scrum and ITIL and bring strengths in incident, change and service request management, IT asset management, and automation with technologies such as WebSphere and Python. I aim to strengthen development and operations through efficient, innovative solutions and positive team influence.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IU International University of Applied Sciences logoIS

IU International University of Applied Sciences

Business Informatics

Completed Professional Scrum™ with Kanban training (PSK I) and WebSphere Application Server V9 administration course.

Universität Duisburg-Essen logoUD

Universität Duisburg-Essen

Bachelor of Science, Business Informatics

2015 - 2018

Studied Business Informatics at Universität Duisburg-Essen from 2015 to 2018.

FernUniversität in Hagen logoFH

FernUniversität in Hagen

Business Informatics

2013 - 2015

Studied Business Informatics at FernUniversität in Hagen from 2013 to 2015.

Technische Universität Dortmund logoTD

Technische Universität Dortmund

Mechanical Engineering

2012 - 2013

Studied Mechanical Engineering at Technische Universität Dortmund from 2012 to 2013.

Eberhard Karls Universität Tübingen logoET

Eberhard Karls Universität Tübingen

Nano-Science

2011 - 2012

Studied Nano-Science at Eberhard Karls Universität Tübingen from 2011 to 2012.

Eberhard Karls Universität Tübingen logoET

Eberhard Karls Universität Tübingen

Sinology

2010 - 2011

Studied Sinology at Eberhard Karls Universität Tübingen from 2010 to 2011.

Tech stack

Software and tools used professionally

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Nicolas Wilhelm Haak - System Engineer - SVA System Vertrieb Alexander GmbH | Himalayas