Open to opportunities

Eunice Thuo

@eunicethuo

Message

Motivated customer service representative with over 5 years of experience.

Kenya

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What I'm looking for

I am looking for a dynamic role that values customer satisfaction and offers opportunities for growth.

I am a motivated and personable Customer Service Representative with over 5 years of experience in managing client interactions and resolving customer issues. My strong interpersonal and communication skills allow me to thrive in fast-paced environments, ensuring timely delivery of services and high levels of customer satisfaction.

At Maorpi Gourmet Kitchen, I have successfully handled customer orders, queries, and complaints through various platforms, including Instagram and WhatsApp. My ability to manage end-to-end order processing has improved customer satisfaction and retention. I am eager to leverage my transferable skills in a dynamic customer service role, where I can continue to grow and contribute positively to the team.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Maorpi Gourmet Kitchen

Aug 2017 - Present (7 years 11 months)

Handled customer orders, queries, and complaints through Instagram and WhatsApp. Managed end-to-end order processing: from intake and payment to coordination of delivery and pickups. Resolved customer issues with tact and efficiency, improving customer satisfaction and retention.

Customer Support Order Management Conflict Resolution Time Management Microsoft Office

Sales and IT Intern

Globefinity Systems & BrandMania Kenya

Jan 2011 - Present (14 years 6 months)

Promoted company services via social media platforms and managed online customer interactions. Assisted in customer support, domain registration, and client account management. Learned SEO techniques and analyzed traffic reports for improvement opportunities.

Social Media Marketing SEO Customer Support Client Management

Education

Degrees, certifications, and relevant coursework

Africa Nazarene University

Bachelor of Science, Computer Science

Studied Computer Science, gaining foundational knowledge in programming languages, software development, and system analysis. Developed technical skills in Microsoft Office Suite, JavaScript, and C++.