Euneisha McGee
@euneishamcgee
Customer service and tech support specialist focused on resolving issues and improving customer experience.
United StatesWhat I'm looking for
I bring a strong customer-first approach built across visitor services, caregiving, childcare teaching, and multi-channel call center support. I’ve supported customers through “technical support,” “customer retention,” and everyday service—greeting people, handling questions, and keeping operations running smoothly.
In call center roles, I handled high-volume “inbound 600+ calls per month” and “1,000 plus per month” while managing “billing,” “applying credits,” and coordinating technician scheduling for new installations or technical issues. Most recently, I supported mortgage customers with “review mortgage loans,” “escrow & taxes,” “forbearance plans,” “PMI & ESCROW REMOVAL,” and “FCRA guidelines,” earning “Top performer in customer service” for 6 months in 2020 and maintaining top performance in 2021, including fully remote work for over a year.
Experience
Work history, roles, and key accomplishments
Mortgage Customer Support Specialist
Caliber Home Loans
May 2016 - Mar 2018 (1 year 10 months)
Managed 1,000+ inbound/outbound calls per month, reviewing mortgage loans and advising customers on escrow/taxes, foreclosures, and forbearance while maintaining FCRA compliance.
Customer Retention Specialist
Cox Communications
May 2016 - Mar 2018 (1 year 10 months)
Handled customer retention calls for cancellations, resolving issues to keep customers active while processing 600+ inbound calls per month and providing product information and billing support.
Customer Service Representative
Williams-Sonoma Call Center
Nov 2014 - May 2016 (1 year 6 months)
Supported customers through inbound calls, assisting with sales and billing while providing CSR-level customer service.
Cashier / Cash Office
Buy For Less
Sep 2014 - Nov 2014 (2 months)
Handled cashier and cash office responsibilities, completing billing and providing customer service through inbound call support.
Greeted guests upon arrival, provided superior customer service, and maintained seating records to support accurate capacity management as a host/server.
Tech Support Specialist II
Sprint Call Center
Aug 2012 - Dec 2013 (1 year 4 months)
Provided technical support and customer service through inbound/outbound calls, completing data entry and supporting sales needs as a Tech Support Specialist II.
Level One Preschool Teacher
Quality Care Child Development Center
May 2011 - Jun 2012 (1 year 1 month)
Taught ages 1–5 as a Level One teacher, leading daily classroom instruction for 3+ hours and coordinating parent-teacher meetings and field trips.
Caregiver / CNA
Private Home Health Care
May 2009 - Jan 2011 (1 year 8 months)
Provided caregiver/CNA support for elderly clients with special needs, including 24-hour weekend care, while working 34 hours per week.
Visitor Services Associate
Oklahoma City Zoo
Apr 2009 - Nov 2010 (1 year 7 months)
Greeted customers, handled cashier duties at gift shops, and maintained/restocked inventory while providing helpful information to visitors.
Education
Degrees, certifications, and relevant coursework
University of Central Oklahoma
2011 - 2012
Studied at the University of Central Oklahoma in Edmond from 2011 to 2012.
Northeast Academy High School
2006 - 2011
Attended Northeast Academy High School in Oklahoma City from 2006 to 2011.
Rose State College
Enterprise Development
2018 -
Completed Enterprise Development coursework at Rose State College in 2018.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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