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Eugene Espartero

@eugeneespartero

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I build scalable learning, onboarding, and quality programs that improve performance and customer outcomes.

Philippines

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What I'm looking for

I'm looking to lead scalable learning, onboarding, leadership development, and quality initiatives where I can use data, coaching, and practical training solutions to improve performance, engagement, and customer outcomes.

I've built learning, onboarding, and quality programs for Pontoon Solutions, Lufthansa Services, Thumbtack, and GoFLUENT. My work connects curriculum, coaching, performance analysis, and operational change to help teams grow.

At Pontoon Solutions, I built and coached the Training team and transitioned onboarding to a remote program for 2,000+ new team members. I also developed playbooks, SOPs, user manuals, instructional decks, talent development programs, and succession plans.

I pioneered a Quality Assurance team that completed 24,000 audits, contributing to a 90% reduction in complaints, 99% average KPI scores, and 100% SLA compliance. I use data analysis, Six Sigma methodology, surveys, and customer-success insights to strengthen quality and resolve pain points.

I've also led leadership development, blended learning, e-learning, mentorship, global events, and communication coaching. I enjoy creating practical learning environments where leaders and teams can share knowledge, build capability, and deliver better results.

Experience

Work history, roles, and key accomplishments

Current

Training Consultant

Current

Self Employed

May 2023 - Present (3 years 5 months)

Designs and elevates training programs with a focus on curriculum development, delivers comprehensive training strategies, and launches eLearning solutions for clients in the US, Australia, and the Middle East.

Curriculum Development Training Strategy E Learning Mentorship Onboarding Coaching

Current

President Board of Trustees

Current

Serin East Tagaytay Condominium Corporation

May 2019 - Present (7 years 5 months)

Leads collaboration with the Board of Directors, executes property management practices, and monitors revenue and expenses while promoting community and resident relationships.

Leadership Strategic Planning Property Management Compliance Budgeting

Training and Quality Assurance Manager

Pontoon Solutions Inc.

Jun 2019 - May 2023 (3 years 11 months)

Built and coached the Training team, spearheaded remote onboarding for 2000+ new hires, designed the Training Playbook, and pioneered the Quality Assurance team that conducted 24,000 audits, reducing complaints by 90%.

Training Quality Assurance Six Sigma Onboarding Data Analysis SurveyMonkey Qualtrics Google Form CRM Vendor Management

Learning and Development Lead

Lufthansa Services

Apr 2018 - May 2019 (1 year 1 month)

Piloted leadership development and employee engagement programs, launched culture change initiatives, and established a comprehensive HR and Learning Management System in the Philippines.

Leadership Development Employee Engagement LMS Blended Learning E Learning Project Management

Learning and Development Specialist

Thumbtack Inc.

Dec 2014 - Dec 2017 (3 years)

Facilitated leadership workshops and e-learning classes, engineered programs for new business processes, and chaired Marketplace Integrity training, achieving a 98% quality score and reducing complaints by 80%.

Instructional Design Curriculum Development Facilitation Onboarding Quality Assurance Data Analysis

Events and Project Manager

Thumbtack Philippines

Mar 2015 - Jul 2017 (2 years 4 months)

Directed preparations for global summits and leadership workshops, orchestrated team building events, and supervised logistics and vendor negotiations.

Event Management Project Management Team Building Vendor Management Logistics

Corporate Trainer & eLearning Coach

GoFLUENT Inc.

Oct 2008 - Dec 2014 (6 years 2 months)

Coached over 800 business executives in communication skills, guided 300+ students for language proficiency exams, and crafted instructional materials integrating best practices.

Coaching Communication Skills Curriculum Development Facilitation TOEFL TOEIC IELTS FCE BULATS English BEC

Education

Degrees, certifications, and relevant coursework

University of the Philippines Diliman

Bachelor of Arts, Sociology

Pursued a Bachelor of Arts in Sociology, a Post-Graduate Diploma in Urban and Regional Planning, and a Master of Arts in Language and Literacy Education.