Ethane Masserey
@ethanemasserey
Dynamic technical support representative with strong customer service skills.
CanadaWhat I'm looking for
I am a dedicated technical support representative with over two years of experience in the telecommunications industry. My role at Shaw Direct involved responding to inbound calls, diagnosing equipment issues, and ensuring customer satisfaction through effective problem-solving. I take pride in maintaining detailed records and providing timely solutions to enhance the customer experience.
Prior to my position at Shaw Direct, I honed my customer service skills as a barista and cashier at Starbucks, where I learned the importance of creating a welcoming environment for customers. My experience in fast-paced settings has equipped me with the ability to handle multiple tasks efficiently while maintaining a high standard of service.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Shaw Direct
Jun 2021 - Sep 2023 (2 years 3 months)
Responded to inbound calls from satellite television clients, diagnosing equipment issues and changing account details. Coordinated technician dispatches for severe equipment problems, maintained detailed call records, and managed new equipment issuance and satellite dish alignment.
Barista/Cashier
Starbucks
Sep 2019 - Jun 2021 (1 year 9 months)
Provided excellent customer service by serving clients, preparing coffee, and handling cash transactions. Maintained a clean and professional work environment to ensure a welcoming atmosphere for customers.
Fry Cook/Cashier
KFC
May 2019 - Aug 2019 (3 months)
Operated the fryer to prepare various food items such as fries, chicken burgers, and popcorn chicken. Managed drive-thru cash transactions, providing fast and friendly customer service while upselling new products.
Education
Degrees, certifications, and relevant coursework
Philemon Wright High School
High School Diploma, General Studies
Completed secondary education at Philemon Wright High School, focusing on a comprehensive curriculum to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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