Open to opportunities

syveren tse

@syverentse

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Highly skilled Customer Support Specialist with a passion for service.

Cameroon

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What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am a dedicated Customer Support Specialist with four years of experience in delivering exceptional customer service and technical assistance. My expertise lies in WordPress, PHP, MySQL, HTML, and CSS, particularly in managing WordPress Multisite Networks. I thrive on troubleshooting issues and collaborating with developers to ensure seamless customer experiences.

At Travel Pro Plus, I have honed my skills in providing technical support and resolving customer inquiries efficiently. I take pride in maintaining high customer satisfaction through timely responses and effective solutions. My commitment to continuous improvement drives me to enhance processes and contribute positively to team dynamics.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

Travel Pro Plus

Jan 2020 - Present (5 years 5 months)

Provided technical support and customer service via email and chat, assisting users with troubleshooting WordPress-related inquiries and platform navigation. Coordinated with developers to resolve complex bugs, conducted quality assurance testing for new plugins and updates, and maintained customer satisfaction through timely responses.