Open to opportunities

Luca Gungor

@lucagungor

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Experienced fraud analyst specializing in crypto, KYC/AML, chargeback mitigation, and risk prevention.

United Kingdom

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What I'm looking for

I seek a role where I can leverage crypto and KYC/AML expertise to reduce financial crime, improve fraud detection, collaborate cross-functionally, and drive measurable risk reductions.

I am an experienced Fraud Analyst with deep expertise in cryptocurrency, KYC/AML compliance, and financial crime prevention. I have conducted over 25,000 fraud investigations, led risk assessment initiatives, and implemented process improvements that reduced chargebacks and improved case resolution times.

I excel at using tools such as Sardine, Sift, ArkOwl, and Chainalysis to detect organized fraud and scams, and I collaborate effectively with compliance, legal, and product teams to enhance fraud detection models and prevention frameworks. I am fluent in English and Spanish, customer-focused, and committed to protecting clients and minimizing financial losses.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst

Current

Kraken

Jan 2021 - Present (4 years 9 months)

Conducted 25,000+ fraud investigations and risk ticket resolutions, reducing chargebacks and mitigating account takeover and organized fraud through improved detection and banking partnerships.

Fraud Investigation Chargebacks Transaction Monitoring Chainalysis)Sardine SIFT Risk Analysis Case Management

Client Support Specialist

Kraken

Aug 2021 - Aug 2021 (0 months)

Maintained a 98.1% CSAT handling 6,000+ interactions in English and Spanish, resolved high-risk fraud disputes and coached team members on fraud/security best practices.

Customer Support Escalation Management Fraud Detection CSAT Zendesk SOPs

Client Support Specialist

Otto Cars Ltd

Nov 2019 - Dec 2020 (1 year 1 month)

Resolved onboarding, billing, and support issues while protecting sensitive customer data and coordinating cross-departmental responses to operational problems.

Customer Support Payment Operations Data Privacy Onboarding Billing

Assistant Manager

Neds Noodle Bar

Apr 2019 - Nov 2019 (7 months)

Led a team of 10–12 staff, managed daily operations and cash handling processes, and implemented policies to improve operational efficiency and customer satisfaction.

Team Leadership Cash Management Inventory Control Operations Management Customer Service Loss Prevention Scheduling

Client Risk & Support Specialist

MiWhip Ltd

Oct 2017 - Nov 2019 (2 years 1 month)

Managed client onboarding and identified KYC/fraud risks, coordinated with engineering and risk teams to resolve implementation issues and streamline fraud response workflows.

KYC Onboarding Fraud Detection Technical Liaison SOPs Case Management

Client Support Specialist

Metro Bank

Jun 2016 - May 2017 (11 months)

Managed payments and investigated chargebacks and suspected fraud, safeguarding PII and ensuring compliance with Visa/Mastercard dispute timelines and internal fraud procedures.

Payments Processing Chargebacks Fraud Detection

Education

Degrees, certifications, and relevant coursework

University of Cambridge

CELTA Level 5, Teaching English to Speakers of Other Languages

Completed the CELTA Level 5 Certificate in Teaching English to Speakers of Other Languages to develop practical TESOL skills and classroom methodologies.

Putney Ark Academy

BTEC Level 3 Diploma, Business

Completed a BTEC Level 3 Business Diploma (Edexcel) covering core business principles and vocational skills relevant to commercial operations.

Christ's School

A Levels and GCSEs, Secondary Education / Languages

Achieved A* in A Level Spanish and 12 GCSEs (grades A*–C) including Mathematics, English, and Science, demonstrating strong academic foundation and language proficiency.