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Emmett Coyle

@emmettcoyle

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Accomplished Fraud Analyst with expertise in data analysis and prevention.

United Kingdom

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What I'm looking for

I seek a role that challenges my analytical skills and offers growth opportunities.

I am a highly accomplished Fraud Analyst with over eight years of extensive experience in credit referrals and fraud detection across both consumer and business sectors. My expertise lies in utilizing advanced data analysis techniques to uncover sophisticated fraud patterns, significantly reducing financial losses. I am motivated to leverage the skills and experience I gained at BT/EE in my next role, embracing the challenges it will bring.

In my current position at EE, I successfully identify fraud trends related to high-risk mobile devices for both residential and business customers. I employ various analytical techniques, including call listening and live chat analysis, to investigate and document complex fraud cases. My work involves submitting filings to CIFAS, supporting industry-wide efforts to prevent financial crime. Previously, as a Business Credit Referrals Advisor at BT, I conducted thorough assessments of new and existing business customers, ensuring adherence to credit policies and mitigating potential financial risks.

Experience

Work history, roles, and key accomplishments

Current

Fraud Analyst

Current

Feb 2021 - Present (4 years 6 months)

Successfully identified fraud trends related to high-risk mobile devices for residential and business customers. Reviewed mobile phone orders using analytical techniques such as call listening, live chat analysis, and outbound calls to customers to identify fraud.

Fraud Analysis Data Analysis Digital Fingerprint Analysis CIFAS Filings Fraud Prevention

Business Credit Referrals Advisor

Sep 2018 - Present (6 years 11 months)

Analyzed and processed credit referral requests for BT Business products, including high-value orders, ensuring adherence to credit policies and risk assessment. Conducted thorough assessments of new and existing BT business customers, assessing risk and creditworthiness to mitigate potential financial risks.

Credit Risk Credit Policy Adherence GDPR Compliance

Consumer Credit Referrals Advisor

Sep 2016 - Present (8 years 11 months)

Reviewed and processed credit referrals for a range of BT consumer products, including mobile phone orders and orders for landline and broadband, ensuring adherence to credit policies. Managed end-to-end credit assessment process, using various referral reasons to approve, decline, or request deposits based on individual customer creditworthiness.

Customer Service Credit Policy Adherence Risk Mitigation Communication

Education

Degrees, certifications, and relevant coursework

Liverpool John Moores University

BA Hons, History

Grade: 2.1

Studied a comprehensive curriculum in History, focusing on historical analysis and research methodologies. Achieved a 2.1 classification, demonstrating strong academic performance.

St.Columbs College

A Level, History, Religious Studies and Information Communications Technology

Grade: B,B,B

Completed A Levels in History, Religious Studies, and Information Communications Technology. Achieved grades B, B, B, demonstrating proficiency in these subjects.

St.Columbs College

GCSE, Multiple Subjects

Grade: A-C

Obtained 9 GCSEs, including Mathematics and English, with grades ranging from A to C. Developed foundational knowledge across a broad range of subjects.