At Cognizant, I worked as a Quality Analyst (Senior Risk Analyst/Senior Fraud Investigator) for the Google client, reviewing transactions for fraudulent activity in Commerce Risk Payments.
At Wipro, I worked as a Subject Matter Expert (Senior Risk Analyst/Senior Fraud Investigator) for the Google client. I identified suspicious transaction patterns and fraud trends, including unauthorized card use and account takeovers.
I reviewed chargeback-related accounts and helped customers address unauthorized transactions and ACH returns. I also worked on appeals and chats within the given SLA, and handled client-related bugs.
I documented evidence to support confirmed fraud activity, audited team quality, and suggested policy changes. I also represented Wipro in an RFP meeting and served as a point of contact when the Team Lead or Manager was absent.
