At Infosys, I reviewed fraud alerts across ATO, P2P payments, ACH transactions, chargebacks, and Reg E debit card claims, following cases from alert generation through closure.
I adjudicated fraud and non-fraud cases by examining transaction histories, behavioral patterns, case comments, and supporting evidence. For disputed transactions, I used Excel analytics to compare activity with Merchant Category Codes and support case decisions.
I used Microsoft Access to classify transactions as CNP, CCP, or CP, and processed investigations and temporary credits through in-house reporting software while following Reg E timelines.
I built and maintained weekly Excel dashboards tracking debit card claim volumes and refund status. I also checked deliverables against SOPs and completed end-of-day procedures and Team Lead handovers.
