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Madarvali Boyini

@madarvaliboyini

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Fraud & Risk Analyst at Amazon who contributed to a 20% decrease in chargebacks.

India

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At Amazon, I investigate suspicious online activity and transactions to identify fraud, abuse, and customer risk. I analyze transaction and account information, assess risk, and document investigation findings.

I contributed to a 20% decrease in chargebacks through fraud-risk identification and prevention activities. I also escalate complex cases and contribute to process improvements that strengthen fraud prevention and risk mitigation.

Previously, I investigated suspected fraudulent activity at Synchrony Financial and analyzed Google Ads campaign performance at Cognizant. At Amazon, I also supported sellers with account, order, payment, and policy issues.

Experience

Work history, roles, and key accomplishments

Current

Buyer Risk Investigator

Current

Amazon

May 2020 - Present (6 years 5 months)

Investigates suspicious online activities and transactions to identify and prevent fraud, abuse, and financial loss. Analyzes transaction and account information, applies risk-based decision-making, and escalates complex cases to internal teams.

Fraud Investigation Transactional Risk Risk Mitigation Suspicious Activity Identification Data Analysis Account Verification Financial Risk Compliance Escalation Management Process Improvement

Senior Process Executive

Cognizant

Sep 2018 - Apr 2019 (7 months)

Managed and optimized Google Ads campaigns across search, display, shopping, and app campaigns while ensuring policy compliance. Conducted performance analysis, prepared reports, and mentored junior team members.

Data Analysis Policy Compliance Reporting Stakeholder Management Process Improvement Problem Solving

Seller Support Associate

Amazon

Sep 2015 - Mar 2018 (2 years 6 months)

Supported Amazon sellers with account, order, payment, and policy issues. Investigated and resolved seller concerns, escalated complex issues, and contributed to process improvements.

Account Support Payment Issue Troubleshooting Investigation Escalation Management Customer Verification Problem Solving Excel Process Improvement

Fraud Detection Associate

Synchrony Financial

Nov 2014 - Aug 2015 (9 months)

Reviewed and verified suspected fraudulent activity on customer accounts and transactions. Investigated suspicious charges, prepared detailed summaries, and supported risk oversight across credit, financial, and operational risk.