Open to opportunities

Esther Omemu

@estheromemu

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I’m a Trust & Safety specialist delivering real-time content moderation, brand safety, and data-driven policy insights.

Norway

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What I'm looking for

I’m looking for a remote (EU/Global) Trust & Safety or Content Moderation role where I protect brand safety, handle real-time escalations, and use moderation and sentiment insights to strengthen policies and improve community health.

I’m a Content Moderation and Trust & Safety specialist focused on protecting brand safety at scale through real-time review, clear enforcement of community guidelines, and fast, policy-aligned escalation of high-risk content. At ICUC Socials, I executed moderation strategies for international clients while analysing sentiment and platform trends using Sprinklr to produce actionable content policy recommendations. I also maintain detailed moderation logs and contribute to weekly reporting on content health and community metrics, so teams can make informed, safety-first decisions rather than reacting after harm occurs.

Before that, I built strong foundations in community and communications work by managing a growing online community of 10,000+ users at CUALA. I provided real-time live chat support and conflict resolution that increased overall community engagement by 60%, and I designed proactive community health strategies to address emerging issues before escalation. I bring editorial judgment and discretion to every interaction—balancing constructive engagement with strict policy compliance—so brand reputation and user experience improve together.

I complement moderation expertise with customer, marketing, and editorial skills that strengthen outcomes for both users and stakeholders. At Nissan UK, I resolved 100+ daily inquiries via tickets and live chat with a 95% CSAT rating, using Salesforce CRM to surface feedback patterns and improve support processes, including a 15% reduction in response times; at Hera Marketing, I managed digital content and campaigns and achieved an 11% increase in client retention through data-informed engagement strategies. Outside of core roles, I’ve led editorial operations and event delivery as a volunteer Project Manager, and I’ve refined my communication and clarity through freelance English tutoring and public-facing tour guiding.

Experience

Work history, roles, and key accomplishments

Current

Communications Specialist

Current

Norwegian African Business Network (NABA)

Jan 2026 - Present (5 months)

Developed outreach strategies and stakeholder communications to support NABA’s mission of strengthening Norwegian and African business ties. Produced written communications, announcements, and network updates to engage members and external partners.

Stakeholder Engagement Outreach Written Communication Community Engagement Content Production Relationship Building Cross Cultural Communication Editorial Writing

Current

Volunteer Project Manager

Current

L'Belle Paris Magazine

May 2025 - Present (1 year 1 month)

Managed editorial operations and event delivery, progressing from volunteer member to Project Manager. Created and edited content for three quarterly magazine editions and project managed two L'Belle Awards editions end-to-end, coordinating logistics, stakeholders, and delivery.

Project Management Editorial Operations Content Editing Event Planning Logistics Coordination Volunteer Leadership

Content Specialist

ICUC Socials

Mar 2025 - Apr 2026 (1 year 1 month)

Executed real-time content moderation across global brand accounts by enforcing community guidelines and protecting brand reputation at scale. Used Sprinklr to analyze social trends and audience sentiment, identify high-risk content, and produce weekly reporting and content policy recommendations.

Content Moderation Escalation Management Sentiment Analysis Brand Safety Sprinklr Community Guidelines Moderation Logs

English Tutor & Tour Guide

Babylangues, Momji & City Wonders

Jan 2025 - Mar 2025 (2 months)

Provided one-to-one and group English language tuition by designing lesson plans aligned to learner goals. Balanced tutoring with part-time guided tours, applying patience and cultural sensitivity in customer-facing, multilingual environments.

English tutoring Lesson planning Cultural Sensitivity Public Speaking Classroom Management

Customer Success Representative

Nissan Uk

Mar 2024 - Dec 2024 (9 months)

Resolved 100+ daily customer inquiries via tickets and live chat, maintaining a 95% CSAT rating. Used Salesforce CRM to track feedback patterns, surface insights, and help reduce response times by 15%.

Customer Support Live Chat De escalation Salesforce CRM CSAT Process Improvement Written Communication

English Tutor & Tour Guide

Babylangues, Momji & City Wonders

Oct 2023 - Feb 2024 (4 months)

Delivered tailored one-to-one and group English tuition for adults and children, aligning lesson plans to individual goals. Also led part-time cross-cultural tours for international visitors, strengthening public-facing communication skills.

English tutoring Lesson planning Cultural Sensitivity Public Speaking Classroom Management Cross Cultural Communication

Social Media & Community Manager

CUALA

Sep 2022 - Aug 2023 (11 months)

Moderated and managed a growing online community of 10,000+ users, ensuring policy compliance and constructive engagement. Provided live chat support and conflict resolution, increasing overall community engagement by 60% and improving retention and satisfaction via proactive community health strategies.

Community Management Content Moderation Conflict Resolution Engagement Strategy Live Chat Support Policy Compliance Retention Strategy User Support Real Time Decision Making

Marketing Manager

Hera Marketing

Jan 2021 - Aug 2022 (1 year 7 months)

Managed digital content and client campaigns, maintaining brand voice and audience engagement standards. Drove an 11% increase in client retention through data-informed content and community engagement strategies and built cross-functional workflows with sales and technical teams to address issues proactively.

Digital Marketing Audience Engagement Data Strategy Client Retention Community Engagement