Open to opportunities

Esther Ngaire

@estherngaire

Message

I resolve customer issues and keep remote teams organized across time zones.

Kenya

Message

What I'm looking for

I'm looking for a remote customer support or administrative role where I can manage customer communications, calendars, records, and reporting for distributed teams. I'm available for night-shift coverage from 6pm–6am EAT and flexible weekends.

At Datadog, I resolved 100+ client inquiries weekly across email, phone, and chat while maintaining under-24-hour response times and 95%+ satisfaction.

I've supported remote teams and executives through calendar management, inbox prioritization, confidential recordkeeping, data entry, reporting, and virtual meeting scheduling. At Toptal, I maintained cloud filing systems for 500+ documents and created weekly reports and presentations.

I bring 3+ years of customer service and administrative support experience, with 99% accuracy and availability for night-shift coverage supporting US and EU customers.

Experience

Work history, roles, and key accomplishments

Operations and Customer Support

Datadog

Apr 2025 - Jun 2026 (1 year 2 months)

Resolved 100+ client inquiries weekly via email, phone, and chat with <24hr response time and 95%+ satisfaction. Managed calendars and scheduled virtual meetings for 5+ team members across time zones using Google Calendar.

Customer Service Email Support Phone Support Chat Calendar Management Google Calendar Google Drive Data Entry Reporting

Remote Administrative Support

Toptal

Jan 2024 - Mar 2025 (1 year 2 months)

Provided admin support to multiple departments including data entry, document prep, and digital filing for remote teams. Managed executive and team inboxes, prioritizing urgent communications and reducing response time.

Data Entry E Filing Email Management Google Workspace Microsoft Office Reporting

Customer Care Representative

By Grace Beauty and Spa

Aug 2022 - Aug 2023 (1 year)

Handled customer inquiries in person, email, and phone with focus on client retention and satisfaction. Managed daily appointment schedules and optimized calendar to reduce no-shows by 20%.

Customer Service Email Support Phone Support Appointment Scheduling Calendar Management Issue Resolution