Open to opportunities

aNnaJeAn SiCaT

@annajeansicat

Executive Assistant and Secretary with 13 years UAE experience delivering administrative excellence and customer-focused support.

United Arab Emirates

Message

What I'm looking for

I’m looking for a role where I can own executive-level administration, e-mail and document control, and client support—using MS Office and accurate coordination—to improve efficiency, keep customers satisfied, and contribute to a smooth, well-organized operation.

I’m an Executive Assistant and Secretary with a “total of 13 years UAE experience” providing end-to-end administrative support, liaison work, and front-desk customer interaction. I’m “motivator, customer service oriented, fast-learner and works well under minimum supervision.”

In my roles in Sharjah, I handle document filing and “document controlling,” manage “administrative company e-mails (incoming and outgoing),” and prepare meeting materials including “Minutes of the Meeting” and “presentations through MS PowerPoint.” I also support day-to-day executive coordination—appointments/schedules emails, business correspondence, data encoding, and client inquiries.

I’ve strengthened accuracy and efficiency through strong MS Office execution and “process improvements proven to increase efficiency, customer satisfaction and the bottom line.” I manage basic accounting tasks such as “Petty Cash Expenses,” “payables / receivables,” local purchase orders, check issuance, and payroll-related reporting using MS Excel.

Before and alongside my UAE administrative work, I built 8 years of customer service experience in the Philippines, then expanded into quality assurance and management responsibilities. I’m comfortable balancing detail-focused reporting with people support—whether coordinating call quality, handling complaints, or managing restaurant operations.

Experience

Work history, roles, and key accomplishments

Admin Executive Assistant (Intern)

Larsenandturbo International FZE

Supported administrative operations as a receptionist/admin assistant, including call routing, courier handling, document filing, and business correspondence. Assisted with basic accounting tasks in MS Excel, performed basic troubleshooting for internet/telephone connections, and helped coordinate executive flight bookings and meeting presentations.

COURIER MS Excel Internet Telephone Troubleshooting UPS Server Routine Monitoring

Restaurant Manager/Cook

Lorina’s Lutong Kapampangan

Recruited, interviewed, and trained staff while maintaining safety and food quality standards. Managed schedules and payroll records, controlled operational costs, and handled customer feedback and complaints.

Food Safety Quality Cost Control Recipe Execution Operational Coordination

Admin Executive Assistant

Spirax Sarco

Provided administrative and executive support including document filing/control, email management for senior executives, meeting minutes, and board/event presentations using MS PowerPoint. Prepared business correspondence and quotations, and handled basic accounting tasks such as petty cash expenses and payables/receivables using MS Excel.

Administrative Support Document Management PowerPoint Petty Cash MS Excel Accounts Payable Receivable

Secretary Cum Receptionist

Oasis Engineering Consultant

Managed daily administration including quotation-making, running bills, business correspondence, and document filing, and submitted daily reports to the manager. Handled incoming/outgoing calls and coordinated with site engineers, architects, and staff; also supported monthly payroll and basic accounts activities such as monthly expenses and project statements.

Call Handling Site Coordination Accounts Assistant (Expenses Statements)Administrative Support Report Preparation

Quality Control Associate

E-Telecare Global Solutions

Monitored and checked customer service calls for compliance with rules and customer satisfaction standards. Prepared daily and monthly reports, filed documents and prepared memos, and conducted monthly sales evaluations for individual agents and a team of ten while coordinating with the QA department.

Call Quality Assurance Memos Team Performance Assessment

Secretary Cum Receptionist

Salehaljesmi Contracting Co.

Performed daily administrative duties including quotation-making, running bills, business correspondence, and document filing. Managed incoming calls, coordinated with site engineers and staff, generated monthly payroll, and completed monthly expense liquidation and basic accounts activities.

Call Handling Site Coordination Data Encoding