Hammed Muili

Handled high volume inbound calls using call center software and CRM tools to manage customer accounts.

Assisted with service requests, product inquiries, and troubleshooting while maintaining professionalism.

Developed strong skills in active listening, problem solving, and team collaboration while consistently meeting performance metrics.

Responded to customer inquiries via phone, email, and chat, providing fast and empathetic support.

Helped clients resolve billing issues, explained services, and guided them through processes. Consistently exceeded performance targets by maintaining a 95% satisfaction rating.

Learned the importance of patience, clear communication, and teamwork.

Handled day to day bookkeeping, reconciled accounts, and prepared financial reports with accuracy.
Supported audits and ensured compliance with company policies.
Introduced a simplified expense tracking process that reduced reporting errors by 20%.
Learned to manage deadlines under pressure while keeping financial records clear and organized.

Assisted with payroll, invoice processing, and month end closing.

Monitored budgets and supported senior accountants in preparing tax documents. Gained hands-on experience in financial analysis and built strong Excel skills.

Proudly contributed to improving reporting accuracy and supporting smooth financial operations.

Grade: 3.28

Activities and societies: National Association of polytechnic accountancy students(NAPAS) FEDERATION OF OYO STUDENT (PRESIDENT)

Graduated with upper class, specialized in Accounting area