maureen njoki

Conducted compliance audits and developed risk assessment frameworks to improve adherence to internal policies, donor requirements, and Kenyan labor law; designed and delivered compliance training that increased policy adherence.

Delivered training in Financial Services Sales and Retail Operations with high certification rates, enhanced curriculum using employer feedback, and established a mentorship program linking trainees to industry professionals.

Mobilized and enrolled youth through community partnerships, increased female participation via targeted outreach, and developed monitoring systems to track trainee progress and reduce attrition.

Provided travel consultations and customized packages, resolved customer issues to improve satisfaction, and managed digital marketing and website content to expand online presence.

Attained a Trainer of Trainers certificate in June 2024 focused on humanitarian training methodologies.

Completed a Bachelor of Science in Hospitality & Tourism Management, focusing on hospitality operations and tourism management from Sept 2012 to Dec 2016.

Completed French Language Level 1 coursework between May 2012 and Aug 2012.

Completed Kenya Certificate of Secondary Education studies from Feb 2008 to Nov 2011.