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Esther Ekpenyong

@estherekpenyong1

Customer Service Specialist at Churchill Gowns who handled 100+ daily conversations and maintained 95%+ customer satisfaction.

Nigeria

Message

At Churchill Gowns, I handled 100+ customer conversations daily during graduation season and maintained 95%+ customer satisfaction. I managed Shopify order updates, including amendments, replacements, refunds and exchanges.

I created customer response templates, turned training materials into a written SOP, and built a university demand tracker for non-stocked requests and alternatives.

At Abbey Furniture, I handled 80 to 150 enquiries daily across email, live chat, phone and social media, and maintained customer records in HubSpot CRM. At OBC Care, I coordinated time-critical international shipments and kept customers and stakeholders informed through delivery.

Experience

Work history, roles, and key accomplishments

Customer Service Specialist

Churchill Gowns

Jun 2026 - Jul 2026 (1 month)

Handled 100+ customer conversations daily across email, live chat and social media during the busy graduation season. Maintained 95%+ customer satisfaction while resolving order, delivery, return, product and university enquiries.

Customer Service E commerce Support Live Chat Email Support Social Media Order Management Shopify Issue Resolution Client Communication Follow up Data Accuracy Time Sensitive Operations Cross team coordination SOP Development Training Materials Demand Tracking

Project Manager

OBC Care

Feb 2026 - May 2026 (3 months)

Coordinated time-critical international shipments while providing proactive communication to customers and stakeholders. Managed communication between customers, airlines, couriers, drivers and internal teams to support successful deliveries.

Project Management International Shipping Client Communication Stakeholder Management Quotations Operational Records Shipment Tracking Issue Resolution Follow up Cross team coordination

Customer Service Representative

Abbey Furniture

Sep 2023 - Feb 2026 (2 years 5 months)

Managed 80 to 150 customer enquiries daily across email, live chat, phone and social media. Supported customers with product enquiries, order placement, delivery updates and after-sales support.