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Ijeoma Ezenwa

@ijeomaezenwa

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Customer Support Representative in e-commerce who managed 70+ daily tickets and maintained 85% customer satisfaction.

Nigeria

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At Ice Wears Luxury, I handled e-commerce inquiries about sizing, damaged products, delivery, and payment through live chat and email. I managed 70+ support tickets and around 100 live chats per shift, maintaining customer satisfaction near 85%.

I also processed orders from EDI, customer portals, and email, and coordinated with production scheduling and materials teams on availability and delivery updates. At Omenasz Kitchen, I processed customer orders and resolved delivery complaints; I supported 7,000+ customers in a 12-month period.

Experience

Work history, roles, and key accomplishments

Customer Support

Ice Wears Luxury

Jul 2024 - May 2026 (1 year 10 months)

Provided live chat and email support for an e-commerce company, resolving about 75% of inquiries on first contact and managing 70+ tickets daily. Coordinated with internal teams to resolve fulfillment issues and maintained customer satisfaction near 85%.

Zendesk CRM Order Processing EDI Customer Service Live Chat Email Support Order Management Reviewing Purchase Orders Delivery Coordination Complaint Resolution Customer Retention

Customer Support Representative

Omenasz Kitchen

Jan 2022 - Apr 2023 (1 year 3 months)

Processed 30+ customer orders daily via phone, live chat, and social media, and supported 7,000+ customers over 12 months. Resolved complaints and coordinated with kitchen and delivery teams to recover delayed or damaged orders.

HubSpot CRM Order Processing Customer Service Live Chat Phone Support Complaint Resolution Customer Retention