Open to opportunities

Esther Bibire

@estherbibire

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Operations lead and customer support specialist driving process improvement and team performance.

Nigeria

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What I'm looking for

I seek a role focused on operations or customer support where I can optimize processes, lead teams, and grow professionally in a collaborative, feedback-driven environment.

I am an organized, process-driven Operations Lead with a B.Sc. in Health Education and practical experience in operational leadership, data annotation, HR coordination, and administrative excellence. I have led teams, implemented quality-control processes, tracked operational metrics, and improved workflow efficiency to deliver timely, accurate project outcomes.

I combine strong communication, training, and documentation skills with hands-on experience in Microsoft Office, data annotation tools, and people management. I am passionate about continuous learning, welcome constructive feedback, and aim to contribute measurable improvements to organizational operations and customer support.

Experience

Work history, roles, and key accomplishments

Operations Lead

Hugo Technologies

Jun 2023 - Jan 2026 (2 years 7 months)

Led team coordination and workflow management for annotators, implemented quality control processes, and tracked operational metrics to improve productivity and accuracy across projects.

Team Leadership Data Annotation Quality Assurance Workflow Optimization performance reporting Annotations Process Improvement Microsoft Office

Secretary (NYSC)

Adeshina College of Education

Mar 2022 - Feb 2023 (11 months)

Processed student and staff documentation, served as liaison for student inquiries, and supported academic records and departmental projects using Microsoft Office to improve office efficiency.

Administrative Support Records Management Microsoft Office Data Entry Customer Service

Human Resources Assistant

Kunleade Homes and Associate Limited

Apr 2019 - Nov 2019 (7 months)

Coordinated training logistics, supported performance management and employee engagement initiatives, and assisted with HR reporting and basic employee inquiries to maintain smooth HR operations.

training coordination Performance Management Employee Engagement Documentation Internal Communications Administrative Support