Open to opportunities

Esther Akan

@estherakan

I’m a Human Resources and Customer Service professional, delivering recruitment, onboarding, records, and complaint resolution.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can combine Human Resources and customer service strengths—supporting recruitment, onboarding, employee records, and customer problem-solving—within a team that values clear documentation, responsiveness, and continuous improvement.

I’m a Human Resources and Customer Service professional with 6+ years of experience supporting recruitment, onboarding, employee records, and customer service operations across banking, healthcare, and service environments.

In my recent role as a Human Resources Officer at Finex Microfinance Bank, I handle recruitment support, resume screening, interview scheduling, onboarding documentation, employee records management, and benefits support—plus training coordination.

Earlier, as a Customer Service Officer at Finex Microfinance Bank and as a Client Care Officer at Oh Prime Hospital, I focused on account/customer documentation, transaction processing, and complaint resolution while strengthening service communication and cross-department collaboration. I’m especially proud of resolving customer complaints and improving service turnaround time, alongside earning “Best Graduating Student” honors and completing HR and project management training.

Experience

Work history, roles, and key accomplishments

Current

Human Resources Officer

Current

Finex Microfinance Bank

Apr 2024 - Present (2 years 5 months)

Supported recruitment through resume screening and interview scheduling, and managed onboarding documentation and employee records. Coordinated benefits support and training activities.

Recruitment support Interview Scheduling Onboarding Employee records management Benefits Support training coordination HR Documentation Microsoft Office CRM Tools

Customer Service Officer

Finex Microfinance Bank

Jan 2022 - Mar 2024 (2 years 2 months)

Handled account services and maintained customer documentation while resolving complaints. Performed transaction processing and supported customer records management.

Customer Service Account Services Complaint Resolution Customer Documentation Transaction Processing Customer Management Microsoft Office CRM Tools

Client Care Officer

Oh Prime Hospital

Nov 2020 - Dec 2021 (1 year 1 month)

Provided client support and coordinated services through clear communication and cross-department collaboration. Managed service coordination and communication responsibilities for client-facing operations.

client support Service Coordination Communication Management Documentation Customer Service

Education

Degrees, certifications, and relevant coursework

University of Uyo

Bachelor of Science, Insurance & Risk Management

Grade: Second Class Upper (2:1)

Earned a B.Sc in Insurance & Risk Management at the University of Uyo, graduating in 2018. Received a Second Class Upper (2:1) and was recognized as Best Graduating Student.