Looking for a job

Esther kelechi

@estherkelechi

Personal Assistant / Assistant HR Officer at Main Service Logistics, supporting recruitment, confidential HR records, and executive operations.

Nigeria

Message

At Main Service Logistics, I coordinate executive schedules, meetings, and office operations while supporting recruitment from job posting through candidate screening and documentation.

I manage confidential HR records and correspondence, respond to internal and external queries, and prepare reports and KPI tracking.

At Okey Copper Nig Ltd., I resolved customer inquiries, supported order processing, and reported recurring complaints to management.

At Welcome Center Hotel, I oversaw restaurant shifts, trained new staff, and handled guest complaints. I also hold certificates in virtual assistance, recruiting, customer service, data analysis, and human resource management.

Experience

Work history, roles, and key accomplishments

Current

Personal Assistant / Assistant HR Officer

Current

Main Service Logistics

Jul 2024 - Present (2 years 3 months)

Coordinate executive schedules, meetings, and office operations, ensuring seamless daily workflow. Support end-to-end recruitment processes including job posting, candidate screening, and documentation.

Calendar Management Schedule Management Recruitment Candidate Screening HR Documentation Confidential Records Management Report Writing KPI Tracking Administrative Support Communication Skills

Customer Service Officer

Okey Copper Nig Ltd.

Sep 2021 - Feb 2023 (1 year 5 months)

Resolved 40+ customer inquiries daily through phone, email, and in-person, achieving high satisfaction rates. Built and maintained positive customer relationships, contributing to repeat business and client retention.

Customer Service Complaint Handling Customer Relationship Management Order Processing Transaction Records Sales Support Communication Skills

Customer Service / Restaurant Shift Supervisor

Welcome Center Hotel

Aug 2019 - Jun 2021 (1 year 10 months)

Led a team of 3 staff, overseeing daily restaurant operations and shift handovers. Handled customer complaints with professionalism and empathy, consistently maintaining guest satisfaction.

Team Leadership Restaurant Operations Shift Management Customer Service Complaint Handling Corporate Trainer Operational Efficiency

Education

Degrees, certifications, and relevant coursework

Kuzang Global Academy

Certificate in Customer Service, Customer Service

Completed certificate in customer service, covering principles, complaint handling, conflict resolution, and client relationship management.

Kuzang Global Academy

Proficiency in Advanced Human Resource Management & People Development, Human Resource Management

Completed proficiency in advanced human resource management and people development, covering recruitment, employee relations, and performance management.