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Omotoyosi Gafar

@omotoyosigafar

Motivated HR professional with a focus on customer service excellence.

Nigeria

What I'm looking for

I am looking for a role that fosters professional growth, teamwork, and innovative solutions.

I am a motivated and energetic individual with a strong background in Human Resources and Customer Service. I am eager to leverage my academic knowledge and practical experience in a challenging Graduate Trainee position. My solid grasp of HR principles related to talent acquisition, management, and training, combined with my ability to cultivate strong employee and client relationships, drives my dedication to achieving exceptional outcomes.

Throughout my career, I have excelled in fast-paced environments where adaptability and creativity are valued. My experience at Sterling Bank PLC has honed my skills in customer experience management, data analysis, and HR metrics reporting. I am enthusiastic about continuing my professional development within a collaborative team, providing new insights, and contributing to the organization's success.

Experience

Work history, roles, and key accomplishments

SP
Current

Customer Experience Management Personnel

Sterling Bank PLC

Nov 2024 - Present (7 months)

Provided exceptional customer service, addressing concerns promptly and courteously, which led to increased repeat patronage. Managed sensitive client data with discretion, adhering strictly to privacy policies and regulatory guidelines at all times. Assisted customers in opening new accounts, resulting in the growth of the bank's customer base.

SP

People Analyst Intern

Sterling Bank PLC

Mar 2024 - Present (1 year 3 months)

Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes. Enhanced employee engagement by conducting surveys and analyzing feedback for targeted improvements. Provided troubleshooting and technical assistance in the use of the PeopleAdmin system.

SP

Fund Transfer Officer

Sterling Bank PLC

Jan 2022 - Present (3 years 5 months)

Implemented a systematic approach to daily reconciliation, cross-checking transactions and accounts to ensure accuracy in daily GL accounts reconciliation. Increased product and service awareness by cross-selling the bank’s provided solution to customers, resulting in a 25% increase in customer adoption rates. Improved customer satisfaction through prompt resolution of funds transfer inquiries and

FL

HR Support and Administrative Officer

First Adequate Benefits Insurance Brokers Limited

Jan 2021 - Present (4 years 5 months)

Demonstrated expertise in reviewing organizational policies and proposing actionable enhancements in line with industry standards. Delivered essential HR support during organizational restructuring and change management initiatives, minimizing potential employee disruption. Supported HR team decision-making with consistent production of detailed analytical reports on various aspects of workforce m

Education

Degrees, certifications, and relevant coursework

Obafemi Awolowo University logoOU

Obafemi Awolowo University

Bachelor of Arts, History and International Relations

Studied a comprehensive curriculum in History and International Relations. Gained insights into historical events, international relations theories, and global political dynamics.

MS

Methodist Girls’ High School

Secondary School Certificate, Secondary Education

Completed secondary education, focusing on a broad range of subjects. Developed foundational academic skills and prepared for higher education.

Tech stack

Software and tools used professionally

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Omotoyosi Gafar - Customer Experience Management Personnel - Sterling Bank PLC | Himalayas