Omotoyosi Gafar
@omotoyosigafar
Motivated HR professional with a focus on customer service excellence.
NigeriaWhat I'm looking for
I am a motivated and energetic individual with a strong background in Human Resources and Customer Service. I am eager to leverage my academic knowledge and practical experience in a challenging Graduate Trainee position. My solid grasp of HR principles related to talent acquisition, management, and training, combined with my ability to cultivate strong employee and client relationships, drives my dedication to achieving exceptional outcomes.
Throughout my career, I have excelled in fast-paced environments where adaptability and creativity are valued. My experience at Sterling Bank PLC has honed my skills in customer experience management, data analysis, and HR metrics reporting. I am enthusiastic about continuing my professional development within a collaborative team, providing new insights, and contributing to the organization's success.
Experience
Work history, roles, and key accomplishments
Customer Experience Management Personnel
Sterling Bank PLC
Nov 2024 - Present (7 months)
Provided exceptional customer service, addressing concerns promptly and courteously, which led to increased repeat patronage. Managed sensitive client data with discretion, adhering strictly to privacy policies and regulatory guidelines at all times. Assisted customers in opening new accounts, resulting in the growth of the bank's customer base.
People Analyst Intern
Sterling Bank PLC
Mar 2024 - Present (1 year 3 months)
Improved accuracy of HR metrics reporting through robust data analysis techniques for informed decision-making purposes. Enhanced employee engagement by conducting surveys and analyzing feedback for targeted improvements. Provided troubleshooting and technical assistance in the use of the PeopleAdmin system.
Fund Transfer Officer
Sterling Bank PLC
Jan 2022 - Present (3 years 5 months)
Implemented a systematic approach to daily reconciliation, cross-checking transactions and accounts to ensure accuracy in daily GL accounts reconciliation. Increased product and service awareness by cross-selling the bank’s provided solution to customers, resulting in a 25% increase in customer adoption rates. Improved customer satisfaction through prompt resolution of funds transfer inquiries and
HR Support and Administrative Officer
First Adequate Benefits Insurance Brokers Limited
Jan 2021 - Present (4 years 5 months)
Demonstrated expertise in reviewing organizational policies and proposing actionable enhancements in line with industry standards. Delivered essential HR support during organizational restructuring and change management initiatives, minimizing potential employee disruption. Supported HR team decision-making with consistent production of detailed analytical reports on various aspects of workforce m
Education
Degrees, certifications, and relevant coursework
OUObafemi Awolowo University
Bachelor of Arts, History and International Relations
Studied a comprehensive curriculum in History and International Relations. Gained insights into historical events, international relations theories, and global political dynamics.
Methodist Girls’ High School
Secondary School Certificate, Secondary Education
Completed secondary education, focusing on a broad range of subjects. Developed foundational academic skills and prepared for higher education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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