Open to opportunities

Stephanie Pereira Giannareas

@stephaniepereiragian

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Customer Success Manager driving revenue growth and client retention.

United States

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What I'm looking for

I am seeking a role that fosters growth, values client relationships, and encourages strategic innovation.

As a Customer Success Manager with a proven track record, I have successfully overseen a $4.5M portfolio, driving significant revenue growth and client retention. My data-driven engagement strategies and executive alignment have resulted in a remarkable 97% net retention rate, which is 6% above the industry average. I have been recognized as one of the top 10 Customer Success Managers across the Americas for two consecutive years, showcasing my commitment to excellence and client satisfaction.

In my current role at the London Stock Exchange Group, I have uncovered numerous expansion opportunities and revived dormant accounts projected to generate substantial upsell revenue. My ability to lead quarterly business reviews with C-suite stakeholders has influenced decision-making and unlocked portfolio growth. I take pride in mentoring and training new team members, ensuring they align with best practices in customer success, and advocating for client needs to enhance product offerings.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

London Stock Exchange Group

Feb 2022 - Present (3 years 4 months)

Owned a $4.5M portfolio of 27 enterprise clients, driving $2.4M in ARR and $2.1M in ad-hoc revenue through strategic engagement, upsells, and renewals. Achieved 97% net retention rate (6% above average) by leveraging Gainsight and Tableau to drive adoption and reduce red accounts by 10%.

Gainsight Tableau Salesforce Google Sheets Microsoft Excel Customer Relationship Management Strategic Planning Data Analysis Forecasting Mentoring

Enhanced Due Diligence Research Analyst

London Stock Exchange Group

May 2019 - Present (6 years 1 month)

Delivered error-free enhanced due diligence reports, achieving a 100% audit compliance rate through meticulous research and risk analysis. Standardized procedures across regions via the Sales Wiki Project, reducing internal inquiries by 25% and improving cross-team communication.

Due Diligence Risk Analysis Compliance Process Standardization Kore.Ai Business Development Training Project Management

Technical & Development Coordinator

LJA Miers & Co. Ltd

Jun 2018 - Present (7 years)

Reduced delivery errors by 15% by standardizing documentation and QA workflows, directly improving client satisfaction and trust. Maintained 20% client retention by ensuring 98% on-time delivery of technical documentation and custom solutions.

Documentation Technical Documentation Custom Solutions

Operations Supervisor

First Quantum Minerals

Sep 2015 - Present (9 years 9 months)

Uncovered $250K in additional revenue by optimizing underutilized resources and implementing process improvements across daily operations. Cut operational costs by 10% through workflow streamlining and performance-based risk mitigation.

Operations Management Process Improvement Team Management Training Workflow Optimization Risk Mitigation Productivity Improvement

Education

Degrees, certifications, and relevant coursework

The University of British Columbia

Master of Engineering, Mining and Mineral Processing

Completed a Master of Engineering degree focusing on Mining and Mineral Processing. Gained advanced knowledge in engineering principles and their application within the mining industry.

Florida State University

Bachelor of Science, Chemical Engineering

Obtained a Bachelor of Science in Chemical Engineering. Developed a strong foundation in chemical processes, engineering design, and problem-solving methodologies.