Open to opportunities

Esther Adanyi

@estheradanyi

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I drive customer success through fleet solutions, Microsoft 365 onboarding, and data-informed client support.

Nigeria

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What I'm looking for

I'm looking to contribute to a forward-thinking team where I can use technology, Microsoft 365, customer success, and data insights to improve operational efficiency, collaboration, and user experiences.

At Nova Track Limited, I help clients improve fleet utilization through real-time tracking solutions, customer success strategies, and actionable operational insights. I manage client projects from planning and resource allocation through progress monitoring, reporting, and issue resolution.

I've supported key accounts operating more than 6,000 trucks across Nigeria and other Pan-African countries, coordinating operations, monitoring assets, and translating statistical data into practical recommendations. I also deploy, configure, and onboard clients onto Microsoft 365 solutions.

Previously, at Samsung Electronics West Africa, I handled product replacement and warranty concerns and supported customers in both French and English. I focused on clear resolutions, technical complaint troubleshooting, and positive customer experiences.

I'm motivated by using technology, Microsoft tools, and strong client relationships to improve productivity, collaboration, and user experiences.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

Nova Track Limited

Jan 2023 - Present (3 years 7 months)

Facilitated business success by providing clients with real-time fleet tracking solutions and developing comprehensive action plans. Leveraged Microsoft tools to deliver high-quality customer support and drive organizational growth.

Microsoft 365 Excel Outlook PowerPoint Teams Customer Success Account Management Data Analysis Project Management

System Analyst (Assistant Customer Success Manager)

Nova Track Limited

May 2022 - Dec 2022 (7 months)

Coordinated operations for key clients, managing a fleet of over 6,000 trucks across Nigeria and PanAfrican countries. Generated detailed location reports and addressed issues using statistical data to ensure asset safety.

Data Analysis Microsoft Teams Customer Support Operations Coordination Reporting

Product Replacement Assistant

Samsung Electronics West Africa

Jan 2018 - Mar 2019 (1 year 2 months)

Assisted in addressing product replacement and warranty claim issues effectively. Collaborated with internal departments and service centers to facilitate timely repairs and replacements for customers.

Customer Service Warranty Management Problem Solving

Bilingual Contact Centre Executive

Samsung Electronics West Africa

Apr 2016 - Mar 2019 (2 years 11 months)

Provided essential information about the company's products and services to customers in French and English. Resolved customer issues and troubleshot technical complaints with a focus on delivering exceptional service.

Bilingual Communication Customer Support Troubleshooting

Personal Assistant

Pathsway Consulting

Feb 2016 - Mar 2016 (1 month)

Actively facilitated the daily activities of the CEO by managing errands and coordinating schedules. Oversaw correspondence to ensure efficient communication and organization.

Administrative Support Scheduling

French Tutor

Pentagon Comprehensive Secondary School

Mar 2014 - Mar 2015 (1 year)

Provided comprehensive language instruction to students, enhancing their proficiency in French. Cultivated an understanding of French language and culture among learners.

Teaching French Curriculum Development