Open to opportunities

Estephanie Medina

@estephaniemedina

Message

Experienced client advisor with a strong background in customer service.

Philippines

Message

What I'm looking for

I am seeking a role that values customer relationships and offers growth opportunities.

With over 10 years of experience in customer service and sales, I am a meticulous and organized professional dedicated to building strong relationships with customers. My career has spanned various roles, including Client Advisor and E-Commerce Associate, where I have honed my skills in inventory management and sales performance monitoring.

Currently, I oversee day-to-day e-commerce operations at COMO PTE. LTD in Singapore, managing product listings and ensuring smooth order processing. My previous roles have equipped me with a deep understanding of customer loyalty and personalized service, which I leverage to deliver tailored experiences that drive sales and enhance customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Client Advisor / E-Commerce Associate

Current

Como Pte. Ltd – Club 21

Jan 2024 - Present (2 years 5 months)

Oversee day-to-day e-commerce operations, manage Farfetch and Shopify orders, and deliver tailored customer experiences. Responsible for inventory management, sales tracking, and coordinating shipping and returns.

Inventory Management Sales Reporting Problem Solving Team Leadership Time Management Multitasking

Senior Sales Advisor

PGI, Hi Coty Operations Asia Pacific Pte Ltd

Oct 2022 - Oct 2023 (1 year)

Managed a Free Standing Store, including training staff, sales monitoring, and reporting. Conducted product demonstrations and maintained visual merchandising to align with brand image.

Training CRM Systems Microsoft Office Suite Reporting Team Leadership Product Demonstrations

Product Specialist – Telemarketer

Management Great Eastern

Jun 2022 - Oct 2022 (4 months)

Promoted and sold insurance products while consistently achieving team KPIs. Addressed customer inquiries and maintained high service standards.

Telemarketing Customer Service KPIs Communication Skills Relationship Building Team Collaboration Product Knowledge

Beauty Advisor

Coty Operations Asia Pacific Pte Ltd

Jul 2019 - Jul 2022 (2 years 11 months)

Demonstrated product usage, promoted new launches, and conducted market analysis. Assisted with inventory management and cross-training team members.

Market Analysis Inventory Management Sales Reporting Customer Engagement Upselling Product Knowledge Customer Service

Receptionist

Saleh Al Hamad Al Mana Co.

Oct 2018 - Jul 2019 (9 months)

Managed reception area, greeted guests, and handled calls. Maintained daily visitor reports and addressed customer concerns.

Customer Service Communication Skills Problem Solving Multitasking Organizational Skills Time Management

Duty Manager

Amsterdam4Holiday B&B

Jul 2016 - Jul 2018 (2 years)

Managed online reservations, inventory, and guest services. Oversaw purchasing, sales forecasting, and performance reporting.

Inventory Management Guest Service Sales Forecasting performance reporting Customer Service Complaint Handling Team Leadership Time Management Organizational Skills

Front Desk Officer

Shangri-La Hotel

Jan 2015 - Jun 2016 (1 year 5 months)

Processed check-ins and check-outs, managed VIP guest services, and handled cashiering via Opera System. Resolved guest issues efficiently.

Check In Check Out Management VIP Cashiering Opera System Guest Issue Resolution Customer Service Communication Skills Time Management Organizational Skills Opera Systems

Account Executive

KL Tower Serviced Residences

Jan 2014 - May 2014 (4 months)

Presented products and secured orders through client relationships. Demonstrated products to potential customers and tailored offerings to meet their needs.

Presentation Client Relationship Management Product Demonstrations Communication Skills Team Collaboration Customer Service Sales Strategy Market Research

Front Office & Reservations Associate

Acacia Hotel Manila

Aug 2012 - Aug 2013 (1 year)

Managed check-ins, bookings, and VIP services while ensuring excellent guest experiences and resolving feedback efficiently.

Check In Management VIP Customer Experience Cashiering Organizational Skills Time Management Communication Skills

Education

Degrees, certifications, and relevant coursework

De La Salle University - Dasmarinas

Bachelor of Science, Tourism Management

2008 - 2012

Bachelor of Science in Tourism Management, focusing on the principles of tourism, hospitality, and management practices. Developed skills in customer service, sales, and inventory management.